I am a "beginner" in music production software. On October 12th, 2020 i purchased the Music Maker 2020 Premium Steam Edition for $38.99 on sale. 3 years later I make it my new years resolution to start using the app, but I just realized I may be still on the Free version as my features look very basic compared to some YouTube video Tutorials showing off what I believe I bought, and it might be the cause of my second issue. I put my email in "Share > Manage Login Details" to no effect.
Apparently I need a serial number...... but I never received one? Where do I get it? I assumed the option to choose 2 free "Tiny Instruments" and 4 "Instruments" was the Premium purchase already taking effect. I combed my whole email history as this product was downloaded digitally on Steam, no physical box. It wasn't marked as spam was it? (If you recommended specific phrases to help find it, i'll appreciate that.) The only Magix related mail was a bunch of marketing and the receipt of the original Steam purchase proving I'm not dreaming this issue. \
I can't find Magix's Contact email to discuss it with them. I looked around my account and to my surprise, it says I only ever owned the "Music Maker 2015 Premium (Steam)" since 06/24/2017, even though I clearly remember paying for AND using "MAGIX Music Maker 2017 Premium" since October 28, 2017, so I'm even more confused as to where this serial number requirement is coming from.
If I can get them to give me the serial number to get an activation code or whatever the support page said, then it may fix my nightmarish second issue:
The PDF Manual claims there is a "Scan Now" button you must click to welcome your new third-party VSTs and Plugins but I don't have that Scan Now button! It's only showing the "Add VST Plug-in Path" button and it opens Window's "Browse For Folder" Window.