180 degree

derek-brown wrote on 12/12/2023, 4:57 AM

I recently posted as regards issues with proxy files and 180 degree issues.Subject is the same but needed to understand if Magix still offers support . I have spent several hours narrowing this issue down to a software problem but cannot get any conversation with Magix to progess a solution. Last emailed support on the 26/11 and received an email from support on the 6/12 asking for my Magix version responded straight away and asked for further support to try and resolve my problem still no response.

Comments

SP. wrote on 12/12/2023, 6:22 AM

@derek-brown Why wait for weeks? After 3-4 days I would write a follow up e-mail asking for a response. Otherwise the ticket might be closed automatically.

If the support staffer got sick (currently lots of Covid in Germany) or already began the Christmas vacation, you might no longer get a response without contacting them again.

derek-brown wrote on 12/12/2023, 6:34 AM

Did not want to be to melodramatic but in between did resend with can you repond please. There well may be an issue with health and I do not kow there resources but would it be difficult to set up an automatic reply stating the problem causing no response rather than nothing ?