Welcome to the Magix Sound Forge users community @Jay-Moore, you should give us more information.. See **IMPORTANT!** - INFORMATION REQUIRED TO HELP YOU. Much of the info is universal and applies to Sound Forge as well.

That said, I recommenced you first try resetting Sound Forge and clearing the cache:
'File> "Reset all preferences and clear cached data"
.. an alternate or if SF will not launch: hold down the 'Ctrl+Shift' keys, whilst launching SF, which will open the same reset dialog.

Requesting a tech support ticket from Magix is a little confusing, peruse these instructions from this recent comment, though most issues can be resolved in this users forum.