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Hi. I have been battling M:MM all day today. It seems the IN and OUT points keep disappearing to zero. No amount of Left-Clicks, Right-Clicks, Middle-Clicks helps. I scoured the help and internet, no help. Both Bing Co-Pilot and Google Gemini gave

Music Maker

4 answers, most recent on 2/10/2025

[Solved] coming up with errors

have a problem trying to install comes up with errors [wix_dir_common_documents} doesnt go any further any help would be good even tried downloading and turning of firewall still not working

Music Maker

5 answers, most recent on 7/7/2024

RE: [Solved] installation version

@Tomasz-Szwej Does this download help? https://dl03.magix.com/musicmaker.exe

Samplitude

4 answers, most recent on 1/27/2025

[Solved] need help with configuring MIDI controller

Samplitude Studio 2023, Windows 11 I just bought a MIDI keyboard which is mostly working, but there's one thing I can't figure out. The keyboard has Play and Record buttons on it, but I can't get them to do anything. The keyboard does work correctly

SOUND FORGE

4 answers, most recent on 10/30/2024

[Solved] SF 17 AS does not open after installation

After instalation and activation software loading screen and "audio engine loading" window dissapears and nothing happens. Windows 11 pro 23H2. "Ctrl + shift" combination does not help. Any advice?

Audio Cleaning Lab

3 answers, most recent on 8/8/2024

[Solved] Can't start free trial, installer just links to dead URL

I've loved my old disc copy of Audio Cleaning Lab for years, but a new computer means a new install.So I'm trying to start the free trial of the current version - at least, I THINK it's the current version, it's the one I found when I googled Audio

Movie Studio

7 answers, most recent on 9/8/2024

[Solved] Install issues

Any help would be greatly appreciated. Thanks, Jim

ACID

2 answers, most recent on 9/5/2024

[Solved] Upgrade Help

I have acid pro 10 and want to upgrade to acid pro 11. Would I have to purchase a whole acid pro 11 as a whole or just as an upgrade ?

Music Maker

4 answers, most recent on 11/16/2024

[Solved] I'm new to Magic Music Maker 24, anyone have any tips?

I need help discovering all the new plug-ins and features included in Magic Music Maker 24 premium. Any tips are appreciated very much! Ty! Windows 11, Dell Optiplex mini PC

Samplitude

6 answers, most recent on 1/14/2025

RE: [Solved] High CPU & RAM usage Samplitude Pro x8 Suite

@Fhatuwani-Netshifhefhe Ok, you can try to increase the ASIO buffer size from 256 samples to something bigger like 512 samples and see if it helps. Some users also reported that the system runs more stable if the number of CPU cores is reduced in

Video Pro X

2 answers, most recent on 10/25/2024

[Solved] Latest / Current Version of Pro X 13?

Is 19.02.155 (UDP3) the latest version, or should I download the full program from the Download Center and reinstall? When I select "Help...Update online" via my current version nothing happens. Thanks!

Music Maker

4 answers, most recent on 11/16/2024

RE: [Solved] I'm new to Magic Music Maker 24, anyone have any tips?

Hi, Welcome. I hope that you enjoy the program. Here are some tips to help understand things: John CB

Video Pro X

6 answers, most recent on 8/16/2024

[Solved] split large file into two parts

Please can someone help, i have a large 19GB video and audio of of over 2hour 15min, i need to put this into two part, how do i do this under save or render. i have tried to save it but it keep the original 19gb file. this is a show part one and

SOUND FORGE

4 answers, most recent on 4/11/2025

[Solved] Audio Studio 17- Opens on Win 11 Home, But Not Win 11 Pro

I just upgraded to Audio Studio 17, installed it successfully, but it will not open on my Windows 11 Pro machine. I also installed it on my Win 11 Home laptop, and it opens and works with no problems.. Am I missing something needed to make it work

Video Pro X

16 answers, most recent on 3/27/2025

[Solved] VPX16 Shot Match - How to (Help?!)

Luckily I have the MMS 2024 version of Shot Match to understand its concept. If I only had VPX16, I would have been completely lost! Note: VPX Shot Match is an enhanced version to MMS Shot Match - it has a very different interface and workflow. MMS

Other products

One answer, on 10/20/2024

RE: [Solved] Please expand your products for wider use!

@Ivo-Andreev Hi This is a user to user forum provided by Magix for users of their software to help each other, so it is unlikely that your comment will be seen here. This topic will be closed. John EBForum Moderator

Movie Studio

13 answers, most recent on 9/5/2024

[Solved] Removing a color effect

Added a color effect to my project in movie studio 25 but do not like it and want to remove it but just cannot find out how, please help. Sure it must be simple but can not find anything online.

Photostory

5 answers, most recent on 2/15/2025

[Solved] Using /whizzard

Can I use the whizzard with my own music - not that included in the whizzard? Also, how can I remove the pop up ad from Magix which downloaded itself over a month ago and won't go away. I've emailed help email but not received a reply. Grateful for

Photostory

3 answers, most recent on 11/6/2024

RE: [Solved] Cannot see Photostory Wizard

@DannyP I'm currently running PS2025, but I don't think it is any different to PS2023 in this regard. The Wizards are to be found under the Edit menu>Wizards>Slideshow maker, shortcut W. Does that help? JeffForum Moderator

Off topic

One answer, on 6/19/2024

RE: [Solved] My Trial products

@xeniosi You should contact customer support at infoservice@magix.net and ask them for help. This is only a user forum and we are all users like you and no Magix staff is active here.