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Video Pro Xil 28.06.2024
program won't open
i did log in using my email and password then went to the activation section and entered the serial number with the dash ( i also tried with out the dashes ) and email address and both not recognized i would send a screen shot of the serial number and email address but not much of a great idea. is there no one that can solve this issues. i am doing everything asked and feel like I'm going in circles. why is there not a proper live chat line or like some places where you can allow access so they see exactly what is going on and they are doing the actual steps. this is nonsense writing back and forth taking hours and days for reply's and not solving anything. ( and by the way i still don't see the words " my products " tab at the top of the page those words are not there. maybe you can send me a screen shot? )
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Video Pro Xil 27.06.2024
how to reach sales department
SP. wrote on 6/27/2024, 2:10 PM @RONALD-BRIDGMAN6378 You can simply change your e-mail address and password in your customer account at Magix.com. Last changed by SP. on 6/27/2024, 2:11 PM, changed a total of 1 times. did that, still did not solve anything. i just wish they could send me a copy of the email they say it's linked to then maybe that would solve the issue, could be a simple typo or something
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Video Pro Xil 27.06.2024
how to reach sales department
seems to be the way these days, no proper phone number, and if you do find one you can be pressing numbers and get no where then be on hold for hours. it's all about the money. quick to contact you and send you the latest upgrades and features. then to get help, that could probably they could resolve in minutes if they were interested in actual customer support.
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Video Pro Xil 27.06.2024
how to reach sales department
i guess i will have to buy another product , but one with better support or at least an open chat line.
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Video Pro Xil 27.06.2024
how to reach sales department
time is of the essence.
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Video Pro Xil 27.06.2024
how to reach sales department
another piece of useless information " MxInstallHelper.exe " it said to go here to try to resolve the issue, clicked on it says not located, does not work. i don't know how many hours just trying to connect with anyone that can send me a direct link to get me up and running. i think magix has the worst support of any company i have ever dealt with. i guess i'll be dead before i can create a video for my funeral. seems buying this was a waste of money and time. so much for a happy ending.
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Video Pro Xil 27.06.2024
how to reach sales department
i can't access my magix video pro x14 , i keep getting an error message -24 saying the activation code is on another email address???????? i did get a ticket # 20240xxxxxx related to changing an email address and password . and don't ask me when since they don't date the documents they send
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Video Pro Xil 27.06.2024
program won't open
i don't see an " my products tab " at the top of the page ? it is not a password issue, the error code -24 says that the activation code is under a different email address, and i have no idea how that is i have been using the same email for some 20 years almost. when purchasing and buying updates it is the same email the company has been sending me all the documents with activation codes and order numbers. i don't know how to resolve this issue. it has become very frustrating in the fact i have not even used the product yet to edit any video only using it to compare with the various tutorials found. spending hundreds of dollars and not being able to actually have a person to talk / chat with live makes no sense that could send me a direct link to resolve this issue. i have tried the various activation codes as well as writing my email in both small font and in caps. at my age and with high blood pressure and health issues i really don't need this stress spread out over days like this. all i want to do is get started to try and edit my videos. please help before my days are numbered. please.
RONALD-BRIDGMAN6378
Offline, Ultimo login 28.06.2024, Membro dal 26.06.2024