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General topics
Download & installation
How can I download my software again?
Google reCaptcha FAQ
How to reinstall Movie Edit Pro / Movie Studio 2022
Installation procedure - MAGIX Video converter
Adding external VST plugins
Custom installation
Activating content packs
Installing the program on more than one computer (Steam version)
Installation procedure for "Contour ShuttlePro v2"
Ultimate Travel Package activation and content
Reinstalling Video Pro X
Reinstalling Photostory Deluxe
How to install "NewblueFX Composite Pro"
How to change the installation language
How to install "NewblueFX Titler Pro 5"
Activation of editions purchased through the in-app Store
How to solve installation errors for Steam versions
Changing the port and address of the network license manager
Installing and activating HitFilm Color Explosion
How to Install and activate "BorisFX Continuum"
How to install "NewblueFx Elements Overlay"
"Loops Unlimited" subscription-How to check your payment information
How can I install "proDAD Hide"?
How to install and activate WizardFX Suite for Video ProX
How to register and activate the new "Ignite Advanced VFX" Pack
Installation and activation of the new Brainworx bx_digital V3
What is VEGAS Stream?
Movie Studio 18 - All FAQs at a glance
How to reinstall NewBlue Plugins
Why can I no longer find XARA products in the MAGIX Online Shop?
BORISFX Plugin
Can I run MAGIX Movie Studio 18 on more than one computer?
How to install "Ashampoo® Snap 11"
Import & export
How to import videos from a DV-camera
Troubleshooting Authoring issue
Analog recording not possible
Apple Quicktime: support and security
Troubleshooting recording problems with the MAGIX video converter
How come my MP4-video will play, but won't import?
Problems loading Soundpools in the Music Maker Store
Activating hardware acceleration on VEGAS Pro/Movie Studio
What do the burning options "Encode all" / "Use all" do?
Error message: "The device does not support the recording format"
Burning Blu-ray Discs (BD)
How to fix Fix the error message "Internal error"while burning
Burning/encoding keeps stopping at same point in movie
Fixing asynchronous picture and sound
Rendering Settings for Blu-ray Discs
Rendering Settings for DVDs
Videos recording in black-and-white only
Creating AVCHD discs
"Computer is too slow" notification during USB recording
Errors when creating DVD menus
Picture and sound out of sync on imported AVCHD files
The video was not completely recorded.
Exporting a project with Video Easy
3D titles cannot be imported
HEVC export won't start
Screen capture not recording entire screen
Recording audio using multiple inputs
Editing 4K videos with 60 fps / 1080p videos with 240 fps
Poor image quality on DVDs
The analogue recording is played back too fast
How to solve playback issues with Blu-ray Discs
Record function creates empty files
Can I still work on my old "Vegas Movie Studio" projects?
How to transfer emails to another provider
How can I export my project with Movie Studio 18?
How to backup website content from hosting
How to backup media from Online Album
How can I capture or import media files with Movie Studio 18?
How to backup your Media on showfy
Orders, invoices & returns
Invoice for purchases made in the MAGIX Shop
No confirmation email received
Discount for schools, teachers, students and / or students
Right Of Withdrawal (IAS) InApp Store or Producer Planet
Activation of editions purchased through the in-app Store
Where can I find the version number for my software?
My credit card was denied
Where can I find the version number for my software?
Simplitec subscription payment data changing
Queries regarding commercial use
Commercial use of music or videos
Registration & activation
How can I redeem my voucher?
License management
Software activation and offline usability
How can I register & activate my new software?
Adding external VST plugins
Ultimate Travel Package activation and content
Manage your account through " MAGIX Service Center"
Activating purchased content/features/editions in Music Maker
Error during software registration and activation
Installing a box version of the software without a CD/DVD drive
I lost my password! How can I retrieve it?
Can't connect to license manager during network installation
How can I upgrade my payment information?
Activation of editions purchased through the in-app Store
Change Newsletter settings
ACTIVATING MUSIC MAKER
Activating Samplitude offline
Notification: "The maximum number of activations has been reached"
PC Check & Tuning: Registration not possible
Using HitFilm plugins on another PC
Login / Registration FXhome, NewBlueFX, proDAD, MotionStudios
Error when registering SpectraLayers
Unable to register SpectraLayers 4 Pro online
How can I register and activate my software?
Simplitec subscription payment data changing
I can't find my serial number. Where can I get help?
Domain transfer
Will my software licenses be affected by the switch to XARA?
Upgrade requests & Update Service
Updating / Configuring "MAGIX Update Notifier" (Connect)
Upgrade offer / renew update service
Content missing after program update
No serial number received after upgrading to Premium
What is the "Subscription Service"?
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