Comments

johnebaker wrote on 9/25/2021, 3:59 AM

@Ursamajor

Hi and welcome to the forum.

What is your computer specification - see this topic for details of what is required and please quote the processer and graphics card make / model in full.

Additionally:

  1. Which Antivirus program are you using?
     
  2. Has the program been working correctly? If so what changed on the computer eg Windows update, change of Antivirus program etc?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Ursamajor wrote on 9/25/2021, 4:24 AM

@Ursamajor

Hi and welcome to the forum.

What is your computer specification - see this topic for details of what is required and please quote the processer and graphics card make / model in full.

Additionally:

  1. Which Antivirus program are you using?
     
  2. Has the program been working correctly? If so what changed on the computer eg Windows update, change of Antivirus program etc?

John EB
Forum Moderator


1) Win 10 pro 19041.1237 - i5 4690k - 256GB SSD for win - 14GB RAM - GTX 1060 3G - ESET internet security

2) program working correctly and i don't know if win or antivirus updated or not because they update automatically

Ursamajor wrote on 10/5/2021, 6:17 PM

Any suggestion?

johnebaker wrote on 10/6/2021, 6:12 AM

@Ursamajor

Hi

The error message is very unusual and I can find no reference or fix for it.

I would suggest you raise a Support ticket with Magix - see this article on how to navigate the Support system.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.