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emmrecs wrote on 7/24/2021, 4:13 AM

@Asparuh-Asparuhov

I see you asked a very similar question about a different mobile phone here. I suspect the only advice we can give you now is exactly the same as that we gave then. Something is blocking the connection, almost certainly a setting in your phone's security, or, possibly, your computer security.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 7/24/2021, 4:04 PM

@Asparuh-Asparuhov

Hi

In addition to @emmrecs comment, ensure that the Samsung phone USB connection is set for File transfer, otherwise the phone will not be seen as an external storage device.

HTH

John EB
Forum Moderator

Last changed by johnebaker on 7/24/2021, 4:04 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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Asparuh-Asparuhov wrote on 7/24/2021, 10:05 PM

@Asparuh-Asparuhov

Hi

In addition to @emmrecs comment, ensure that the Samsung phone USB connection is set for File transfer, otherwise the phone will not be seen as an external storage device.

HTH

John EB
Forum Moderator


Thank you John,

But I did all of this things. Turn on/off everything, restart PC/Phone, different setting for the USB and so on. Nothing works. I guess it is a MAGIX thing. All other apps or programs will see my phone but the PM Deluxe. Whenever I start the PM magic happens and the phone becomes unresponsive and all I'm getting is the magic monkey string you see on the picture.