Whn I try to start a new project and go to "my media" to access the photos in my picture library, a dialogue box appears headed "crash guard" with the information as set out below in the detail text

johnphoto wrote on 3/22/2011, 3:52 PM

Error message as shown in dialogue box:

error in module HomeDVD-Fotos_dlx.exe (load address 0x00400000) to address 0x0044b24a exception 0xc000005 "ACCESS VIOLATION"

ONE MUST THEN CLOSE THE PROGRAM

very grateful for any assistance

Comments

rrpjr wrote on 3/22/2011, 9:49 PM

Johnphoto- UR not alone on this one! Me-to, do you use Adobe Elements by chance?

This is a very frustrating situation right out of the box. It happens to some folders but not all?

Man o' Lakes wrote on 3/23/2011, 5:30 AM

Hi johnphoto, are those folders write protected etc by any chance? Try running the program as administrator, i.e. via right click on the program icon and clicking on the option there. Not sure which version you are using. Could well be a rights issue.

robbo36 wrote on 2/10/2012, 7:52 PM

Hi,

Try putting photos in folder on your desktop, then import from there.

I had similar problem with importing video, one was corrupt & system crashed.