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johnebaker wrote on 10/12/2017, 8:07 AM

Hi

We need more information:

Computer specification - processor make/model, graphics card or chipset, RAM, hard drive configuration, sizes and free space?
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .
Video dongle type/colour and are thr drivers up to date?
How you are connecting the VCR to the dongle ie type of connector/lead etc?
Settings you are using for import

Also please read this post before replying and add any other information you think may be relevant.

John EB

lb-smith wrote on 10/13/2017, 2:30 AM

Hi,

Thank you for your reply.

1. Processor: Intel(R)Pentium(R) G620@2.60Hz 2.60GHz

Installed Memory(Ram): 8.00GB (7.72 GB usable)

System type: 64-bit Operating System, x64-based processor

Pen and Touch: No Pen or Touch Input for this Display

2. Microsoft Windows Version 1703 (OS Build 15063.674)

3. Windows 10

4. Red and White

5. Connector-USB 2.0 adapter

6. Setting is MyPeg2 but cannot get it registered

johnebaker wrote on 10/13/2017, 3:07 AM

Hi

Thanks for the info, however in item 3, I meant the full name and version number of Rescue Your Video Tapes.

Was this working before or is this a new install on the computer (laptop?) ?

If the software was working what change on the computer to make it stop?

John EB

lb-smith wrote on 10/13/2017, 3:16 AM

Hi,

It is Magix Rescue your video tapes (Version 4)

I do not know what changed on the computer. This was already installed when I started working here.

They say that it did work before.

lb-smith wrote on 10/13/2017, 3:32 AM

Hi,

I have uninstalled the programme. I have down loaded it again but now it is not taking the serial number.

johnebaker wrote on 10/13/2017, 4:02 AM

Hi

Rescue Your Video Tapes 4 (RYVT) is an old version and is not Windows 10 compatible.

You can try updating the USB devices driver with this version here, however you may find that Windows 10 will not allow these to be installed.
It is highly likely that Windows was recently updated to Windows 10 version 1703 (Creators edition) and this has rendered RYVT inoperable due to the changes installed by the Windows update.
. . . . I have uninstalled the programme. I have down loaded it again but now it is not taking the serial number. . . . .

This could be because of item 2 or the version downloaded is the current version in which case the serial number for version 4 will not work, you have to purchase a new licence/serial number.

The only solution is to purchase/upgrade RYVT to the latest version which is Windows 10 compatible.

HTH

John EB