after the last update every time I try to export my photos into a timelapse it crashes. I have tried multiple files and all of them crash. Some of which exported with no issues the day before the update. I am trying to export 412 photos into a 13 second video in mp4 format. I am using windows 10 with an i7.
Hi
I wonder whether this is connected in any way with the problems others of us are reporting about the DVD Burning screen not being dismiss-able following a successful export?
Given the number of images you are using I think this may be somewhat problematic for other users to reproduce so can I suggest you initially reduce the number of images by, say, a half, and test the export again. If the export works, add, say, half of the remainder and test again, and so on until whatever maximum is reached.
If that initial test export fails, reduce the number of pictures on the timeline by, say, a half again. Test. Continue like this until you have a better idea of whether it is the sheer quantity of images you are using or whether the problem occurs irrespective of how many pictures.
Also, which mp4 export template did you use? Have you tested the export with a different template or different settings?
Once you have a clearly repeatable formula to guarantee the failed export, post back with the full details and I, and I'm sure other users, will test it on their systems (assuming we all have enough images available to use!).
Jeff
Hi,
See this thread. You may have the same problem.
Hi @darthdiver12 and @browj2
So I decided to test something similar on my machine. I simply put some 343 quite random images on the timeline, adjusted the length of each to 1 frame (to give something approximating what the OP must be attempting, given the number of images and total playing time), giving me a total playing time of 13 seconds 2 frames. I then exported to mp4, using the "FullHD 1920 x 1080 25p" template and the export ran fully and produced the required mp4.
@browj2 ref your linked thread, I have HWA on for mp4, using the Default codec. I have the MC codec but have not recently tested something like this scenario with it.
Ref a point @terrypin made; yes the formatting of posts to the forum does seem to have gone somewhat awry. It looks as if Full Left and Right Justification is on but without changing the spacing between words, just creating bizarre word splits.
EDIT: I have messaged @MAGIX_Redaktion to ask about the formatting problems!
Jeff
Hi @darthdiver12 and @browj2
EDIT: I have messaged @MAGIX_Redaktion to ask about the formatting problems!
Jeff
Thanks Jeff, just beat me to it.
Hi
@ Darthdiver12
I have tested this with 440 images and export OK using both the Intel HD codec with Hardware Acceleration (HWA) and MainConcept codec without HWA.
. . . . I have HWA on for mp4, using the Default codec. I have the MC codec but have not recently tested something like this scenario with it. . . .
@ Jeff
The Intel HD codecs are OK with HWA, When I posted this answer I had not tried the MC codec with the latest Intel drivers, however as John CB, thanks for the heads up John, has reported the MC codec + HWA causes issues, and I now get this too.
I suspect that the MC codec's age is catching up on it, it used to work with older Intel drivers but not the latest versions.
John EB
I have been using the mp4 format at 29.97 as I always have.
@johnebaker I am not sure what you post meant about the mc codecs age is catching up to it.
Magix support told me to reset all settings in the program so thats what I did and still had no luck.
@emmrecs I tried to lower the amount of pictures and no luck still. the Video I did the day before was 1012 pictures and had no issues. If I cant fix this soon I am going to have to ditch this program and really do not want to do that.
when you guys are making the project and it asks you if you want to import into 1 video do you do that ?
when you guys are making the project and it asks you if you want to import into 1 video do you do that ?
Hi,
You can add a second (third, fourth, etc.) project to the open one if you want, and have it open as a new Movie within that project. Usually, I say no, because my projects are distinct. However, sometimes, I might create a new project, work on it, then decide to combine it as a movie in another project. Take for example my tutorials using Seasons. I could create projects called Winter, Spring, Summer and Fall, then decide to combine them into one project so that I could create a DVD with the different seasons as Movies. So I would open the first one, Winter, save it with a new name as Seasons, open Spring, accept to import it but as a new movie, open Summer...., then Fall. Then I would have a project called Seasons with 4 Movies (look at the tabs in my tutorials) for each season. You should watch my 3 tutorials if you haven't yet done so.
Does this help?
The others will explain about the setting for MC etc., later.
John CB
Can you give us some detail on the crashing please:-
Does it give an error message and if so what does it say?
Or:- does the program just stop responding?
All:-
I do not think this is a HWA issue and I have never seen a crash caused by trying to export with HWA enabled - Error messages - Yes!
As I have stated in previous posts the MainConcept encoder works fine with Intel Quicksync (with me and other forum members) providing you have a functioning / enabled Intel iGPU, and you select Quicksync in the MC MPEG4 Export >Advanced Settings>Advanced Video Settings>Encoder >drop down (at the top). After selecting this, if you can not see Quicksync in the main MPEG-4 export window in the Format Description box, it will likely fail. @emmrecs maybe you could just try an ordinary HWA export of some MPEG4 video to demonstrate this is possible for others.
.I suspect that the MC codec's age is catching up on it, it used to work with older Intel drivers but not the latest versions.
Which driver versions are you referring to?
What are the problems you are now having too? Is it just the problem you have had with the exported file having zero data, or something new?
Peter
it hangs up and then it gives an error message.
here is the crash log
finally the exprt setting I used and I have always used for this type of project with no issues until now.
If I have missed anything please let me know.
Hi.
Thanks for this updated info.
Unfortunately, you have posted an image of the beginning of your Crash Log; hence much of it is missing! Can you please copy and paste ALL of it in your next reply.
However, looking at the error message in your first attachment (and in the part of the error log) I see the fault is in "KERNELBASE.dll". I'm certain that is a Windows system file. So, I think a check of your Windows installation may be needed.
I think you should run the system file checker. To do this right click on the Windows start icon and from theoptions given, choose "Command Prompt (Admin)". In the screen that then opens type sfc /scannow (notice the space between sfc and the forward slash). This will take some time to complete but will eventually report on what it has found.
Post back with any results that the screen shows.
Jeff
Scan just finshed THis is the results:
Windows Resource Protection did not find any integrity violations.
This is all of the crash log:
----------------------------------------------------------------------
MAGIX Video Pro X 18.05.2017 08:37
----------------------------------------------------------------------
CrashDump 20170518_083718_v15.0.4.164.dmp successfully written
Error in module "KERNELBASE.dll" (Load address: 0x00007FFD2FDF0000) to address 0x00007FFD2FE23C58 (Exception 0xe06d7363 "")
Main Thread (ThreadID: 0000293c)
00007ffd338170c9 33 c9 ff 15 2f ff 0f 00
00007ffd338170d1 > eb 20 48 8b ca 49 8b c1
00007ffd338170d9 ff 15 21 ff 0f 00 8b c8
Video_Pro_X.exe 09.05.2017 15:22 42da2315
Memory Allocation
Base: 1.208
PE: 176
Pages: 65.536
PI: 1.317.536
PI_TEMP_DATA: 27.648
SI: 1.786.512
SI_TEMP_DATA: 312.320
FSI: 0
Blocks: 0
Temporary: 25.428
BE: 0
PLE: 2.142.336
BE Pool: 192
PLE Pool: 0
wHdr/inst: 0
B.cache inproc: 1.044.007.174
B.cache outproc: 0(0)
B.cache mapped: 0(0)
V.cache outproc: 0(0)
V.cache mapped: 0(0)
Video: 187.252.286(5.609.138.360/5.570.313.440)
Bitmap: 0
Video thumbs: 3.504.390(27)
SI Display Cache: 4.448.000
PLE Display Cache: 266.912
Buffer: 0
Pointer: 0
Title: 0
Memory GF: 0
Memory GF Zero: 0
Memory GF Zero_Dyn: 0
Memory GF Dyn: 0
Memory TT: 0
Audio Effect: 116
PPE: 0
Video Monitor: 0
malloc/free: 0
DIB: 6.710.000
VP: admin: 16.440
VP+Trans: privateData: 24.112
Transitions:: 0
Frame Cache: 0
EXIF: 0
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 0
NOWAGGLE: 0
MP3 Reader: 0
JPEG buffer: 0
Private Bytes: 10097 MByte
TLS: 981
MXGUI: 44.059.686
Sum: 1.296.078.184
Processor [46] 2808MHz 4 Core(s)
Microsoft Windows NT 10.0 (Build 14393)
Used Memory: 210 MB Max Used Memory: 9233 MB
Free Virtual Memory: 3152 MB Total Virtual Memory: 131072 GB
Hi again.
Thanks for all this latest information, sorry you seem able to proceed no further. I fear that I, at least, am running out of possible ideas!
I did a very quick Google search on the error codes and came up with various pages, none of which made a lot of sense to me nor did what I could understand seem even vaguely relevant to your problem.
This Magix support page https://support2.magix.com/customer/en/faq/what-can-i-do-when-i-have-burning-problems may contain something that will assist you.
But I think you really now need to open a support ticket at http://support.magix.com
Jeff
Thank you for trying. I believe it is solely related to the last update. I have already opened a ticket, but I do not have high hopes. I have to get this to a client by Monday morning If I can t get it fixed I will have to move over to adobe which I do not want to do:(
Just a thought: I wonder whether what you are seeing is another facet of the problem several of us have seen, albeit, for us, much later in the burning process? It's detailed at https://www.magix.info/uk/forum/update-15-0-4-164-udc2-loss-of-function--1190693/
Jeff
Hi
@ Peter
I suspect that the MC codec's age is catching up on it, it used to work with older Intel drivers but not the latest versions.
Which driver versions are you referring to?
I am currently running the 20. series Intel drivers, the old drivers I am referring to were the 15. series.
BTW the Intel 21. series are not compatible with my HD4600.
I am not sure what you post meant about the mc codecs age is catching up to it
I am referring to the MainConcept codecs, however you image above indicates that you are using the Default (Intel HD codecs).
As you are using the Default codecs and to avoid introducing a possible red herring in this issue leave the Program settings, Import/Export codecs set to Default.
What is your computer specification in particular processor make and model, RAM quantity,the graphics card / chipset being used and hard drive configuration andthe amount of free disc space?
John EB
Processor:
- Intel(R) Core(TM) i5-6200U CPU @ 2.30GHz
Operating system:
- Microsoft Windows NT 6.2.9200.0 64-bit
Memory:
- Available: 6,186,400 bytes, Free: 2,217,988 bytes
Sound Card:
- Realtek High Definition Audio (ok)
- Intel(R) Display Audio (ok)
Graphics Card:
- Intel(R) HD Graphics 520 1366x768
Browser:
Hi again.
I am confused. In your original post you said
I am using windows 10 with an i7
but the spec you've posted above shows an i5 with the version number suggesting Windows 8?
Also, I think there is some data missing, particularly the request for
hard drive configuration andthe amount of free disc space
Can you clarify this, please?
Yesterday I purchased and installed Vegas Pro 14. After editing, saving and then clicking to close the program I experienced a computer crash. No messages, just a black screen with the mouse pointer flickering. This happened again today, exactly the same problem. I never had this experiencing with Pro 13. I had to force the computer to shut down by turning off the power and then to restart. Not the best way to turn off a computer. I hope I did not waste a lot money by upgrading to Pro 14.
Trying to contact Magix is an exercise in frustration. Whatever I tried I was never able to contact "Support".
Oh, how I miss my DPS Reality/Velocity. The best system ever on the market.
Hi
I agree with @emmrecs that this appears to be a Windows related problem and could well relate to a recent Windows update. My google search of that .dll mainly found fixes relating to removing Microsoft KB updates that were crashing other Video Editing programs. Often it is updates that do not install properly or Windows automatically updated drivers that may not be suitable for your hardware.
However best thing is to go through the steps in this Magix support topic: https://support2.magix.com/customer/en/faq/troubleshooting-crashing-0 Even though it appears to be relevant to Vegas most of it is relevant to VPX/MEP.
The - "Uninstall/reinstall or Repair all versions of Microsoft Visual C++ and Microsoft .NET Framework" part is worth doing as I have seen this advice from other members with computer experience in other forums.
Please post your question to the dedicated Vegas forum https://www.vegascreativesoftware.info/us/vegas-movie-studio-forum/
This thread relates to Magix Video Pro X.
Thank you.
Jeff
Forum Moderator
@EMMRECS Those were for my laptop this is for the computer I am working on.
[CPU]
cpu="Intel(R) Core(TM) i7-6700T CPU @ 2.80GHz"
[OS]
os="Microsoft Windows NT 6.2.9200.0 64-bit"
[Memory]
memory="Available: 12,483,180 bytes, Free: 6,711,432 bytes"
[Graphics]
g1="Intel(R) HD Graphics 530 1920x1080"
[Sound]
s1="Realtek High Definition Audio (ok)"
s2="Intel(R) Display Audio (ok)"
[Browsers]
b0="Google Chrome (Version: 58.0.3029.110)"
b1="Internet Explorer (Version: 11.00.14393.0 (rs1_release.160715-1616))"
Those were for my laptop this is for the computer I am working on
But the Windows version still shows as being 8!
Also,
there is some data missing, particularly the request for
hard drive configuration andthe amount of free disc space
We still do not have this information!
In order to have ANY chance of being able to help you we really do need all the requested information.
Did you follow Peter's (Scenestealer) advice and look at the pages he linked to? With what results?
Thank you everyone for your help regarding my crashes with Vegas 14. When I open the comments in my e-mail it brings me to some ones problem with a lab top having trouble with photos. A miscommunication, I guess.
Frank Kaufmann