Vegas Pro Suite Smart Subscription & Sound Forge

Unsounded wrote on 5/17/2024, 1:24 AM

I thought the VEGAS Pro Post 365 Smart Subscription included upgrades for Vegas, Sound Forge and Acid. I am able to use Sound Forge 17 pro but not Sound Forge 18 pro. I deactivated Sound Forge 17 on my computer but when I try to activate Forge 18 I get error code -14 "The serial number you entered is invalid." Can anyone help? Thanks.

Comments

SP. wrote on 5/17/2024, 3:16 AM

@Unsounded It's probably not valid for Sound Forge Pro 18. You bought Vegas as a subscription, not Sound Forge.

rraud wrote on 5/17/2024, 9:36 AM

Sound Forge would have unique serial code, different from the one for Vegas. If you do not have it, contact Magix support.
btw, No one here, including the moderators, has access to customer information and serials

Unsounded wrote on 5/17/2024, 9:50 AM

Thanks for the replies. The blurb I read before I bought the smart subscription indicated that I would receive updates for all included programs for the duration of the subscription. I have a separate serial code for Sound Forge and that was the one I used when I tried to install Sound Forge 18.

SP. wrote on 5/17/2024, 10:08 AM

@Unsounded I can't find anything about a Vegas Pro Suite Smart Subscription. Or does it have a different name?

SP. wrote on 5/17/2024, 10:15 AM

@Unsounded I found this on archive.org:

https://web.archive.org/web/20240223194242/https://www.vegascreativesoftware.com/ie/subscription/

It looks like it's no longer available. Basically, you subscribed for two years and if your contract ends you can keep your version of Vegas, compared to a normal subscription where you lose access to the software. I can see nothing about other software like Sound Forge. So I'm pretty sure you cannot upgrade Sound Forge for free, only Vegas.

 

Unsounded wrote on 5/23/2024, 3:05 PM
It looks like it's no longer available. Basically, you subscribed for two years and if your contract ends you can keep your version of Vegas, compared to a normal subscription where you lose access to the software. I can see nothing about other software like Sound Forge. So I'm pretty sure you cannot upgrade Sound Forge for free, only Vegas.

It's not free - I paid for it. I contacted support and they were quick to respond and resolve the issue. I now have Sound Forge 18. I also discovered that when contacting support it is best not to login straight away but later.