upgrade acid pro 11 suite

Andre_L wrote on 6/15/2022, 10:19 AM

Hi,

I upgraded from Acid Pro 10 Suite to Acid Pro 11 Suite, but the package I received is described as Acid Pro 11, the software does not differentiate that this version is "Suite" as well as version 10. I would like to understand this better , I don't like to feel cheated. Why is it not written in the ACID PRO 11 software "SUITE" ? Thanks.

Comments

PATIENT-X wrote on 6/15/2022, 10:46 AM

@Andre_L

Hello, welcome

How much did you pay for upgrade?

Stephen

Forum Moderator

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Andre_L wrote on 6/15/2022, 11:03 AM

I didn't buy it that way. I opened Acid Pro 10 Suite and received notice of an upgrade promotion to ACID PRO 11 SUITE valid until June 26,2022. Here are the images I used to buy. In my Invoice Removed by Moderator... that I bought yesterday it says ACID PRO 11 SUITE.

PATIENT-X wrote on 6/15/2022, 11:06 AM

@Andre_L

Hi

Thank you, I had to remove your screenshot as it showed personal details, this is a public user to user forum.

Please contact infoservice@magix.net for further assistance with regards to your purchase/upgrade.

Stephen

Forum Moderator

 

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

Andre_L wrote on 6/15/2022, 11:41 AM

I'm trying to send email to infoservice@magix.net but it's considering it as spam and the email is not being sent. Is there another way to contact support? tks

johnebaker wrote on 6/15/2022, 11:45 AM

@Andre_L

Hi

. . . . trying to send email to infoservice@magix.net but it's considering it as spam and the email is not being sent . . . .

What is reporting the email as spam - your email provider, Antivirus program or a return email saying the email could not be delivered?

What is the full message?

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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Andre_L wrote on 6/15/2022, 12:09 PM

I disconnected and reconnected to my email and it worked. I managed to send. Thanks a lot for the support.

PATIENT-X wrote on 6/15/2022, 12:20 PM

@Andre_L

Hi

Glad you got it sorted.

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

Eon-Madramootoo wrote on 6/17/2022, 5:04 PM

Hello. Same here. I paid $199 US dollars for Upgrade and got ACID PRO 11 & not SUITE? Please help Magix

johnebaker wrote on 6/18/2022, 2:55 AM

@Eon-Madramootoo

Hi

The difference between Acid Pro 11 and the Suite version is in the extras you get with Suite the core progam is the same - see here for the differences.

Check that you have downloaded and install the 'extras'.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Andre_L wrote on 6/18/2022, 6:43 AM

Dear Ean- Madramootoo, for you to get the ACID PRO 11 Suite version. Contact the email infoservice@magix.net that was indicated here by the moderator. I contacted them and they replied and the error was identified and they are going to fix the problem, at the moment I am waiting. I've been a Magix customer since 2006 when the software was developed by Sony, Sony Vegas 6. I also paid 199 dollars for the Acid Pro 11 Suite version through advertising that I let installed on my machine that came in the previous software package for us always stay up to date on Magix. We know that for this type of software there are much cheaper crackers on the market, almost for free. But if we buy the fake version, we wouldn't be helping magix at all to continue developing this great software. That's why I respect and only buy original software. And I expect the same respect from Magix, especially with loyal customers like me.

Eon-Madramootoo wrote on 6/18/2022, 9:13 AM

Hello. Thank you so much for your response. Yes, I did send email to them and waiting patiently. I only buy authentic software from the Magix website. I hope this gets better in the future. I really don't want to second guess buying from Magix and getting the wrong products. Have a great day.