I bought X17. I upgraded to X18. So that is what I mean, X18 is not available for me to download even though X18 is within the service period and that is the version that I had.

@Brinkley-Hassebrock

From what you wrote in your first post and subsequently, I gather you bought X17 and, during the period of your twelve months Update Service you were able to upgrade to X18.

I also assume you did NOT renew your Update Service when it expired at the end of that initial twelve months. By doing so, when there is a need to reinstall the software what you have access to is the version you originally purchased, without any upgrades you may have originally received.

Jeff

@Brinkley-Hassebrock If you are lucky the installer for version 18 is still available in the folder C:\Users\YourUsername\Documents\MAGIX Downloads\Installationsmanager

But the software is largely crippled without an active Update Service. Did you download the complete content catalogue before the service ran out?

Before you uninstall the program please make a backup of the content catalogue cache in the folder C:\Users\YourUsername\AppData\Local\Xara\XtremePro\[xara version number]\Cache\designs

Thanks for the reply. Yes that describes it. I understand what you are saying. I don't think it is a fair way for you to do business, but your reply was clear. My purchase included a time period in which I could upgrade. The upgrade that I qualified for at the time should be just as perpetual as the original version. For that matter, the design content gallery was sold as a feature of the product. No more access to the design gallery either. I understand that you can't just allow upgrades forever for the one time purchase but in my mind, X18 is not an upgrade. It is and update that came with or as a part of the X17's update period that I bought with it. I may do it again later because it is an excellent product, but I'll remember how you did me and let the folks that I recommend the software to know how it really is. It's not really an update/upgrade if you loose it in OS/Disk glitch.

@Brinkley-Hassebrock

Hi

. . . . I'll remember how you did me and let the folks that I recommend the software to know how it really is. . . . .

No one here 'did you' for anything - this is a user to user forum not Magix Support.

The Update Service terms and conditions when you purchased the program clearly stated, as it does now here, that after one year you will lose access to the Online gallery and, if you re-install, it will revert to the basic version after the Update Service has expired as @SP. has commented.

John EB
Forum Moderator

Same thing happened to me. Under the original Xara when you paid money you got to keep what you paid for which included the upgrade. I have at least 9 versions in my account to prove the previous upgrade process. This is why I stopped using Adobe products and any others that went to a cloud based yearly upgrade service.

@Carlton-Munday

Hi,

Under the original Xara when you paid money you got to keep what you paid for which included the upgrade

No, that never happened - you never got an upgrade, updates only to the same version. Prior to the start of the Update Service program with Xara DPX12, you got only the version that you purchased and any patches for that version. You did not receive a new version if one came out within a year of purchase. There was some content that came with Xara and still does, but most of the content you had to purchase separately. I have Xara DPX9, 10 and 11, each paid for individually, each shows up in My Products, and each has a separate serial number. Yes, you do get to keep those indefinitely.

With the advent of the Update Service starting with Xara DPX12, you now had free access to the Online Content for one year and you could download all of it and keep it. This was a huge advantage. As I said, before Xara DPX12, you had to purchase most everything piecemeal. I have some items that I purchased that became freely available under the Update Service program. As well, if a new version came out during the one year Update Service period, you could install it. However, it is an advance on the future that you did not actually pay for, but could keep indefinitely, so long as you don't have to reinstall after the expiry of the Update Service. You were advised prior to the expiry of the one year period, probably many times. If you have to reinstall beyond the one year period, not having paid again, you fall back to the version that was available on the date that you purchased or last paid. That is the version that you paid for.

I have at least 9 versions in my account to prove the previous upgrade process.

That is not proof of the Update Service process. Prior to version 12, you could upgrade for the Upgrade price, but you never received more than one version per payment. You only received patches to the version that you purchased.

With the Update Service, Magix changed the name in one's account to Xara Designer Pro X365.

Under the above, I had activated versions 12 through 16, then 18. They do not show up, only the current version is there because that is the one activated on my two computers. My second last upgrade purchase was for 15 and I got 16 under the Update Service program. Then I did not renew until this year. When I purchased a new computer last year, the installation (equivalent to a reinstallation) gave me 15, not 16.

You keep the same serial number when you pay to renew the Update Service. All Magix does now when you renew is change the date under Update Service to one year from payment. No new serial number is issued.

The rules of the Update Service are very clear and it was and is your responsibility to review them.

This has been discussed and explained many times on this forum and discussed ad nauseum on the Talk Graphics forum. No more needs to be said.

John CB

To say "That never happened" is not any help. I had the exact same thing happen to me. I have three copies of Xara Designer Pro. I updated several of these and it will not appear as "active update service" on any of my installs. It did before.