unable to use the software

steph75 wrote on 6/22/2018, 6:14 PM

Hi,

I bought the MAGIX Photostory Deluxe edition in May 2017 and haven't been able to use it properly since then.

My computer is running on Microsoft Windows 10.

I installed everything following the wizard by the letter. Every time I open the program, the Magix window opens but then I cannot access anything in the program. I cannot even close the MAGIX window as everything is shaded. No matter where I click I have this error sound.

It is this characteristic Windows sound, like when a window is already open so you have to close it first to then access the program. The only problem is, I don't see anything opened within the MAGIX program and still cannot access the menus.

I have had this issue almost since day 1, when I bought the software last year and haven't been using it because of that. I just reinstalled it, hoping that it would resolve the situation but it hasn't changed anything and I still cannot use the program.

I hope you can help! Thanks

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johnebaker wrote on 6/23/2018, 4:21 AM

Hi and welcome to the forum

We need more information:-

Please read this topic and put the following information in your profile signature so we do not have to ask for it:

Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM, hard drive configuration and sizes?
Windows version and is it up to date? Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
Software full name and version number - as found under Help, About . . .

Also when posting please include the following where applicable:

Audio and/or video file formats being imported
Export format and settings used
MediaInfo data on audio or video - see below

If you have issues with importing audio or video please use MediaInfo to analyse a problem clip and post the results from the Text view in MediaInfo

Also add any other information you think may be relevant.

Learning the software and other useful resources

If you are new to the software, please read the PDF manual available under Help in the program.

Depending on the line of Magix products you are using see the Tutorials section of this forum or the Vegas software forum , there are many 'how to' videos with Magix software on Youtube and there is also the Magix magazine and Vegas magazine which have useful tips, tricks and how to's.

If you want to post examples of your work with a Magix program, there is a separate section of the Magix forum - click the Media option at the top of the page.

The Community rules are to be found using the link at the bottom of the page.

Thanks

John EB

Forum Moderator