Unable to update to 21.0.2.115

bdesha wrote on 3/21/2022, 6:04 PM

I have purchased a 12 month update service for Photostory DeLuxe 2022. When I try to update I am taken to the payment for the update which I have already done. It keeps going round and round. I am also unable to find where I can lodge a request for support ie receive a ticket. Can anyone help?

Comments

johnebaker wrote on 3/22/2022, 5:28 AM

@bdesha

Hi

Contact Magix by email to infoservice@magix.net

HTH

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

bdesha wrote on 3/22/2022, 5:53 AM

Hi John,

Thank you very much for the information. Much appreciated as I have emailed infoservice and now have a ticket number and hope to get a fix to my problem urgently.