Unable to access cloud based design after Xara Designer Pro X19 update

Geoff-Latham wrote on 3/15/2022, 6:45 AM

Having just installed X19 update I'm unable to access the design gallery. Usual menu paths followed (Utilities-bars-galleries selected) and Design Content download but only page a layer gallery appears on the right hand toolbar.

Selecting 'File/New from content catalogue' gives message 'designs gallery must be enabled' which it is.

Had same problem with last update but downloading 'design content' from help menu solved problem - but not this time.

Anyone had same problem or can offer a solution please

Comments

John-Nagle wrote on 3/18/2022, 6:53 PM

Hi Geoff, I just posted about this and other bugs that make 19 mostly unusable. I haven't updated in 2 years until last night and I'm just so disappointed in the apparent loss of QA.

Geoff-Latham wrote on 3/20/2022, 6:18 AM

Hi John, I've just been playing about with Design Content problem.

I Un-installed and Re-installed the v19 update but problem was still there. I tried to re-installed the 'Design Content' from the Help menu which requested 'Remove Content Catalogue' from computer, which I assumed was the previous version, and so I removed it. I then Re-installed the 'Design Content' from the 'Help' menu and was then able to access the online content and other Design Gallery content.

To restore the Right Hand menu bar I went to 'Utilities/Galleries' and selected 'Fly-out bar' and content appeared again OK.

Unable to access Local Designs Gallery content though.
I get error message 504|jsonfolders.php|2022 0220:1112 which I guess means the server is not responding. 😕

johnebaker wrote on 3/20/2022, 9:31 AM

@Geoff-Latham

The error message suggest access to the required folder could be blocked by the Antivirus program, Folder/Ransomware protection feature detecting a false positive.

Try turning off this feature temporarily then launch Designer Pro again and try accessing the Local gallery.

John EB
Forum Moderator

Geoff-Latham wrote on 3/21/2022, 8:27 AM

@johnebaker

Hi Johne. Thank you for your advice re Antivirus. I tried again this morning to access the online content and was able to with no problem. I think it may have been a 'time-out' error I was experiencing with the server.

johnebaker wrote on 3/21/2022, 12:02 PM

@Geoff-Latham

Thanks for the feedback.

John EB