Two Diff Accounts

GaryLee wrote on 5/17/2018, 8:06 AM

I have LOTS of Magix software and have updated all when Magix took over Sony's products (Acid, SF, SLP, Vegas) and added Samplitude. I have discovered I have two accounts...one for this older Sony registrations and downloads, and one for Samplitude and a couple others. I would log in and see one set of my Magix products and then log in on yet another Magix site to see my other purchased Magix products. Same username and password. It baffled me so I changed the password for one log in site and now the other site won't log me in to my products. It says I have no products. How do I solve this? Is Magix two different companies with different audio products? To whom do I turn to solve this? Thnx!

Comments

emmrecs wrote on 5/17/2018, 9:19 AM

To whom do I turn to solve this?

I suggest you contact Magix Customer Service via this page. No-one on this user to user forum has access to any account details other than their own.

If you cannot use that support page, perhaps because your credentials are not recognised, please PM me and I will endeavour to raise the issue with Magix staff.

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam