Comments

johnebaker wrote on 1/8/2022, 11:27 AM

@Hamdz

Hi and welcome to the forum

We need more information:

Computer specification, Windows version and the program full name or version. See this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Is there any error dialog that pops up, if so what was the message?

Is this a new install, or was the program working and now is not - what changed on the computer eg Windows update etc.

 
John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.