Tech Support

emmrecs wrote on 9/12/2022, 1:46 PM

To whom are you sending your questions?

I see you have made a number of posts to the forums, without receiving an answer, but you do need to remember these are for user to user interaction, there are no Magix staff here. Answers are given by other users of the same software who have advice to offer. The fact you have received no replies suggests that no-one who visits here knows the answers to your questions, sorry.

So, you need to create a Support Ticket, or even a series of them! Start at this page, ensuring you read and fully answer carefully everything requested on each page and always choosing the option to Ask Support (this is often right at the foot of each subsequent page).

Yes, it is a hassle, and not especially "easy" to navigate but, in my experience, technical support will respond quite quickly to properly formulated requests.

Jeff
Forum Moderator

browj2 wrote on 9/13/2022, 9:15 AM

@Kelley-Kuhlman

Hi,

I suggest that you join and post your questions on the TalkGraphics forum as it is the main forum for Xara.

John CB

Kelley-Kuhlman wrote on 11/8/2022, 9:43 AM

Thanks

Jack-Taylor wrote on 12/14/2022, 1:22 PM

with this level of support its a wonder anyone buys their products and programs

emmrecs wrote on 12/14/2022, 1:47 PM

@Jack-Taylor

Welcome to the Magix user to user forums.

Have you registered and posted here in order to genuinely ask for other users help, or are you merely ranting? Hopefully, it is the former. In which case those fellow-users of whichever software you ahve, would be delighted to try to assist you.

As a matter of record, support from Magix/XARA is via Support ticket, accessed from the Support link in the header of any forum page.

Jeff
Forum Moderator

Jack-Taylor wrote on 12/14/2022, 2:36 PM

I'm actually asking for help from support for a purchase i made .. not a question about features etc. so your snarkiness is not appreciated nor productive .. you'd think there would be a simple chat box with support with this big a company ( and I'm an owner of this software for 14 years btw )

emmrecs wrote on 12/14/2022, 3:34 PM

@Jack-Taylor

I’m sorry you felt my reply was snarky, it was certainly not my intention.

As I said, all support for all Magix products is via a ticket system if we, fellow-users, cannot help.

If you’re prepared to explain in rather more detail about the problem you have we may well be able to offer some ideas to you.

Jeff

Kelley-Kuhlman wrote on 12/21/2022, 12:43 PM

The reply was snarky in my opinion as well. If Magix/Xara made it easy to get support—like a dedicated link to actual support from Xara, right from the product (I just tested again to make sure I know what happens. It takes you to a page that has many links, and you have to click, click, click to get the actual support. Not only that, it is support for cloud—not desktop that shows up) we wouldn't even have a need to come here to be insulted...

johnebaker wrote on 12/21/2022, 2:44 PM

@Kelley-Kuhlman

Hi

To contact Support:

Select a Xara product from the options on the first Support page
Scroll down to the bottom of the next page and select Contact Support
Select Send email and you will be taken to this page

HTH

John EB
Forum Moderator