System Crashes on loading

Brian-Combley wrote on 5/14/2022, 9:20 PM

I have a copy of Photo Story Delux which I have recently upgraded and it crashes as soon as it gets to the edit screen

The machine is a Surface 2 running Windows 11 and the software worked fine until the upgrade.

Is there a link to the manufacturer as this is really their problem and not the forums.

I cant even find the product on the list above.

Brian

Comments

PATIENT-X wrote on 5/14/2022, 10:25 PM

@Brian-Combley

Hello, welcome

I have moved your post to Photostory forum.

You could also try some methods to diagnose your hardware over at Microsoft here.

Please follow the Magix guideline step by step to get to support here for further assistance.

Stephen

Forum Moderator

Last changed by PATIENT-X on 5/14/2022, 10:37 PM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

johnebaker wrote on 5/15/2022, 1:11 AM

@Brian-Combley

Hi

. . . .  Surface 2 running Windows 11 and the software worked fine until the upgrade . . . .

Assuming you mean a Microsoft Surface Book 2 with an Intel processor and not a Surface 2 which is not capable of running the program:

What is the computers full specification - see this topic for what is required and please quote processor and graphics card make/model in full - I would suggest you put this information in your profile signature so we do not have to keep asking for it.

Are the Intel graphics drivers up to date - the latest version is 30.0.101.1960 ? If not update them to the latest version here.

John EB
Forum Moderator

Last changed by johnebaker on 5/15/2022, 1:13 AM, changed a total of 2 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

PATIENT-X wrote on 5/15/2022, 8:49 AM

@Brian-Combley

Hi

I am also assuming as you have windows 11, it's Surface Book 2 on 8th Gen Intel Core i5-8350U or i7-8650U processor?

Or the Surface Laptop 2 2018 model?

Stephen

Forum Moderator

Last changed by PATIENT-X on 5/15/2022, 8:59 AM, changed a total of 1 times.

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard