Stopping pop-ups from MAGIX on PC Boot

rickduley wrote on 9/12/2024, 9:35 PM

I keep getting pop-up ads from MAGIX whenever I boot my PC - like these:

Ian Fleming wrote that, "Once is happenstance, twice is coincidence, three times is enemy action." This long ago qualified as Enemy Action. I would like to see it stop!

 

How can I arrange that?

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

Comments

SP. wrote on 9/13/2024, 1:34 AM

@rickduley You can uninstall Magix Update Notifier or disable it in the Windows Autostart.

rickduley wrote on 9/13/2024, 6:59 PM

Thanks @SP. I disabled the lot. Was that wise? 🙁

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

rickduley wrote on 12/11/2024, 4:28 PM

Sad news @SP. I'm getting those pesky pop-ups again.

I checked Windows Update Notifier (gone) and Windows Autostart (no mention).

What do I do now?

 

 

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

SP. wrote on 12/11/2024, 4:36 PM

@rickduley Can you check the System Tray in the Windows Taskbar? It should be on right side, next to the clock. If you click on the /\ symbol, it should display the notifier program there. Try hovering your mouse above it and right click for options. Did this help?

rickduley wrote on 12/11/2024, 4:43 PM

There is nothing in there that refers to pop-ups of any sort leave alone MAGIX pop-ups. Sadly, @SP., the MAGIX sales people have raised devious to a new level.

 

What else can I do?

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

SP. wrote on 12/11/2024, 5:32 PM

@rickduley Does the pop-up display after your computer starts? If yes, then it must be listed in the Windows Autostart (inside the Taskmanager). Otherwise it might be a Windows service.

If it only appears after starting a Magix software, you might simply be able to deactivate news it in the program settings.

Did you recently install new Magix software? Usually you can disable the installation in the custom settings. Of course, if you simply click next, all additional programs get installed which also includes the pop-ups app.

Technically, if you look up all installed Magix software under the Windows Apps uninstall list, one of it could be the culprit.

rickduley wrote on 12/11/2024, 5:49 PM

These pop-ups arrive on Boot.

See https://1drv.ms/i/c/bb228147f3dd175d/ESdt8eYYQ7pGoJ9b1zWhb-AB6ic9DC78h2LMbH11U_5pJA?e=7HEKKp

Nothing magic about that! 😒 (Even this close to Christmas! 😩)

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

SP. wrote on 12/11/2024, 6:02 PM

@rickduley Are these Magix Pop-ups? Do you have a screenshot with them? Or is it from another program?

rickduley wrote on 12/11/2024, 6:15 PM

I'll screenshot it next time and get back to you. 👍

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

johnebaker wrote on 12/12/2024, 5:34 AM

@rickduley

Hi

If you have patched or upgraded to a later version of Magix software, check in Windows, Settings, Apps, Installed Apps that Magix Cloud Import, older name Magix Update Notifier, has not been re-installed, uninstall if present.

Additionally in the program settings check the General options tab, Hide news option, if available, is checked.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

rickduley wrote on 12/12/2024, 6:09 AM

AS @johnebaker suggested, I have uninstalled MAGIX Cloud Import.

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

rickduley wrote on 12/13/2024, 7:44 PM

That's TWO mornings without those pop-ups.

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

rickduley wrote on 12/16/2024, 4:58 PM

Good things don't always last forever.

This morning I was greeted with this

https://1drv.ms/i/c/bb228147f3dd175d/EQdOdO_W3jdNkSkyXeuIdOIBhOAC5zjCQj-mXX6zopVz-Q?e=qWkt97

👿

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

johnebaker wrote on 12/17/2024, 5:26 AM

@rickduley

Hi Rick

Did you check the Hide news option in the program settings?

There is no need to use OneDrive for posting images, use the Upload media icon in the comment dialog box toolbar, see image below, to upload direct to thr forum.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

rickduley wrote on 12/17/2024, 6:13 AM

I hadn't @johnebaker. Have now. Will wait again and report.

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

MARK-LOGGINS wrote on 12/23/2024, 10:14 AM

I am having the exact same problem. I have uninstalled all magix products and am still getting that damned desktop pop-up. Please tell me how to make it stop.


This is a software death sentence for me. I will not be using or recommending magix products ever again.

rickduley wrote on 12/23/2024, 3:49 PM

12 Days of Peace then ...

MAGIX Grinch tracked me down

Merry Grinchmas, MAGIX!

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

SP. wrote on 12/23/2024, 4:33 PM

@rickduley @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running.

Have you both searched for Cloud Import as @johnebaker mentioned? Magix often changes the name, so I currently don't know myself what it is called.

You can also run the program installer again, because there should be listed which additional software gets installed and there you probably find the name of it.

I usually disable the installation of additional software so I don't encounter this stuff.

It's likely you installed this by simply setting a checkmark for additional software and clicking on next without reading first what gets installed.

rickduley wrote on 12/23/2024, 4:47 PM

 @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running.

Believe me, I've looked. 👿

 

What would be really useful is for MAGIX to notice that this 'pop-up pestilence' is annoying long-term, loyal customers. It would be even better if, having noticed, MAGIX simply stopped this persistent invasion of my PC.

 

In the spirit of the Festive Season, MAGIX, "Stick it in your Sleigh and Ho, Ho, Ho off!"

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

MARK-LOGGINS wrote on 12/23/2024, 4:56 PM

@rickduley @MARK-LOGGINS These screenshots don't help much to solve your problem. You need to look in the taskbar tray or Windows Task Manager which Magix programs or Magix Services are running.

Have you both searched for Cloud Import as @johnebaker mentioned? Magix often changes the name, so I currently don't know myself what it is called.

You can also run the program installer again, because there should be listed which additional software gets installed and there you probably find the name of it.

I usually disable the installation of additional software so I don't encounter this stuff.

It's likely you installed this by simply setting a checkmark for additional software and clicking on next without reading first what gets installed

 

I found "Cloud Import" and uninstalled it. I didn't look for it as I had previously uninstalled it. With that, all Magix malware should be off my machine. We'll see if it persists. My next step would be to try and train my anti-virus to attack it.

johnebaker wrote on 12/23/2024, 5:02 PM

@MARK-LOGGINS

Hi

. . . . I have uninstalled all magix products . . . .

In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind, if any.

From memory Magix Cloud Import has previously been known as:- Update Notifier, Magix Connect, Connect, Magix Network Sync, Network Sync.

HTH

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

rickduley wrote on 12/23/2024, 6:05 PM

In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind, if any.

I have uninstalled everything except Video Pro X16. I have no idea what the rest of the stuff was doing there anyway.

 

Once again, we will see if the MAGIX Grinch leaves me alone.

--------------------------------------------
Rick Duley
North Perth,
Western Australia
--------------------------------------------

My machine is Intel(R) Core(TM) i5-8500 CPU @ 3.00GHz   3.00 GHz; 64-bit operating system, x64-based processor
Edition    Windows 11 Pro; Version    22H2
Installed on    ‎3/‎04/‎2024 OS build    22621.3447
Experience    Windows Feature Experience Pack 1000.22688.1000.0

MARK-LOGGINS wrote on 12/23/2024, 6:18 PM

@MARK-LOGGINS

Hi

. . . . I have uninstalled all magix products . . . .

In Windows, Settings, Apps, Installed apps, after the list has populated enter Magix into the Search apps box at the top of the list, to see what installs have been left behind, if any.

From memory Magix Cloud Import has previously been known as:- Update Notifier, Magix Connect, Connect, Magix Network Sync, Network Sync.

HTH

John EB

I checked and nothing came up. Unless they've hidden the "magix" part of it, which is something that unscrupulous people who push desktop ads would do, i've rooted it all out. Good riddance.
Thanks for the tips.