Stereo not supported - burning disc

BrenyC wrote on 3/31/2025, 3:31 AM 
When attempting to burn a disc on my Movie Studio 2024 Suite I get an error message:
'The selected audio format is not supported. please use the stereo setting for export'

A little vague, and I can not seem to find anything relating to this. The work around I have to this is to set the disc format to MPEG-2 instead of H.264 which makes the files much bigger. I did not have this issue with Magix Edit Pro 2014 with the same files, so I would like to know if there is something I am missing?

Thanks for you support. Brendan.

Microsoft Windows 11 Home
Processor - Intel(R) Core(TM) i5-14400F, 2500 Mhz, 10 Core(s), 16 Logical Processor(s)Installed Physical Memory (RAM) - 48.0 GB
NVIDIA GeForce RTX 4070, NVIDIA compatible

 

 

 

 

 

 

 

Comments

AAProds wrote on 3/31/2025, 5:48 AM

@BrenyC

Could give us the MediaInfo report of your source file. That will show the exact details of the video and audio.

Magix has a tute describing MediaInfo's install and use here.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2025

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

BrenyC wrote on 3/31/2025, 7:34 AM

Here is a screen shot of one of the files, all files are from the same camera. Wasn't able to understand how to send a file of this so just took screen shots, let me know if it is what you need.

Thanks. Brendan.

BrenyC wrote on 3/31/2025, 7:46 AM

This is the last part of the log file after the error message if that's of any use?

 

Thanks, Brendan.

johnebaker wrote on 3/31/2025, 8:07 AM

@BrenyC

Hi

The error message usually means, you are trying to burn a disc with Surround Sound.

Dolby AC3 Surround sound is not supported for export or burning discs due to licensing issues.

You need to set the burn audio encoding to Stereo .

For AVCHD and Blu-Ray disc the steps are shown below.

 

John EB
Forum Moderator

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

BrenyC wrote on 3/31/2025, 8:43 AM

Hi, a little strange as I hadn't selected that? I opened the same file and checked as you instructed and stereo is selected (see attached), so I took another screen shot of the error message for you after checking stereo is selected.

Thanks, Brendan.


CubeAce wrote on 3/31/2025, 11:11 AM

@johnebaker @BrenyC

Hi John.

I'm wondering if this is another problem that has been caused by a high differentiation of frame rates (28 frames per second difference).

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5608

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 31TB of 10 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 572.60 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Vegas Pro 21,Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio. CS6 and DXO Photolab 8, OBS Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

johnebaker wrote on 3/31/2025, 12:19 PM

@BrenyC, @CubeAce

Hi Brendan, Ray

Ray:-

. . . . I'm wondering if this is another problem that has been caused by a high differentiation of frame rates (28 frames per second difference) . . .

That is one component that can be fixed by converting all the video clips in the project to Constant Framerate using Handbrake or Avidemux.

Al has tutorials for these converters, here for Handbrake - scroll down to the appropriate section, and here for Avidemux

The other issues are:

  • When looking for the disc in the drive, there appears to be one present, however trying to read the disc type/format, ie DVD-R, +R or -RW, and for Blu-ray BD-R or -RE, is failing.

    This would suggest the burner does not support the type of disc inserted, eg the burner is a DVD only and the disc is a Blu-ray or the disc type is unsupported, eg a -ROM disk.
     
  • The Dolby Surround Sound dll is trying to be loaded and fails because it is not present. This, in theory, should not crash the encoding, testing shows the audio gets encoded as stereo.

    The question is why is it trying use the Dolby Surround Sound encoder?

    Is the computer connected to a Surround Sound system and the sound card/chipset set to Surround Sound and/or the Mixer in Movie Studio set to Surround Sound?

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

AAProds wrote on 3/31/2025, 11:29 PM

@BrenyC

I just tried a BD test burn to ISO in MMS 2025 with a similar file (AVC, frame rate 18-31, AAC Stereo audio) and I had no problems (I'm not on my burner machine). Mine was already set on Stereo in the Burn>Encoder Settings>Advanced screen.

Try burning using the Image Recorder (ISO) - BD Burning screen step 1. That might isolate any drive/disk issues.

Are you able to share your file to Google Drive or similar for us to test it? We'll understand if you don't want to for privacy reasons.

Somebody with MMS 2024 could then test-run it to see if it's an issue with MMS 2024.

Last changed by AAProds on 3/31/2025, 11:39 PM, changed a total of 1 times.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Bluray Burner: Pioneer BDR-212D

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2025

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

BrenyC wrote on 4/1/2025, 2:16 AM

Thank you for all your information. To answer some of the points in the last few messages.

My previous computer I used Movie Magix 2014 which I had no problems with. I ungraded my computer which is now windows 11 and installed Movie Studio 2024 Suite, I am using the same disc drive and discs that I used with the old computer and program. If I set the disc format in the burn section of to MPEG-2 instead of H.264 which makes the files much bigger, it will burn successfully but I would prefer H.264 as the files are much smaller and in my opinion, better. I am unable to test Magix 2014 on this computer as it doesn't seem to be able to download additional content to make it all work.

I tried exporting it as an ISO and got the same error message, he is a screen shot of the last part of the report:

I also tried importing just one video to burn to rule out multiple files conflicting, which had the same result.

As far as I can see the Movie Studio is set to stereo, as well as my computer, this is not connected to surround sound.

Here is a short video on Google Drive of one of the files I have used in my project:

https://photos.app.goo.gl/mV82fv26LrxCaPxi6

Is there settings somewhere within Movie studio to change to stereo as stated in the error code.

Thanks again for the info, much appreciated.

Brendan.

johnebaker wrote on 4/1/2025, 3:44 AM

Hi Brendan

Edited:

Thanks for the additional information and video clip.

. . . . I am using the same disc drive . . . . If I set the disc format in the burn section of to MPEG-2 instead of H.264 which makes the files much bigger, it will burn successfully . . .

I can create a h.264 disc using the video clip 'as is' without any issue, I tested in both MEP 2014 and MMS 2025.

The results should be the same for MMS 2024 - the burn routines in 2025 have not changed.

. . . . I am unable to test Magix 2014 on this computer as it doesn't seem to be able to download additional content to make it all work. . . .

Turn on the indicated settings, in Windows settings, in the search box enter: Windows features and select Turn Windows features on or off

and

Then try to download the additional content and test with MEP 2014.

 

. . . . As far as I can see the Movie Studio is set to stereo . . . .

In MMS 2024, check in the Mixer control panel shown below, the indicated option should be off.

To save an issue, that will arise using the video files from the phone 'as is', ie the video produced is quite jerky in places especially in the pan, conversion to Constant Frame rate does improve this, however does not eliminate it all. The cause is a combination of recording at a nominal 30 fps, degree of frame rate variance from the target frame rate, and speed of the pan.

You may be able to change the phone recording frame rate to 60fps or Constant frame rate.

John EB

Last changed by johnebaker on 4/1/2025, 4:58 AM, changed a total of 3 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

BrenyC wrote on 4/1/2025, 10:09 AM

Thanks for the information John.

So with the testing you have done it looks like a setting within my new computer? Maybe something with the MMS 2024 installation settings?

I followed the windows features setting you suggested but still no joy on downloading the audio expansion pack for MEP 2014, still comes up with an error and unable to download.

In MMS 2024 I have checked that the mixer control panel surround button, it is checked to off. I use a few different file types in my creations and tested using one of my drone footage files that has no audio track, but still I have the stereo settings error.

Would anyone know if this is actually a computer setting conflicting or a MMS 2024 problem.

Thanks for your time. Brendan.

johnebaker wrote on 4/1/2025, 1:00 PM

@BrenyC

HI Brendan

. . . . doesn't seem to be able to download additional content . . . . downloading the audio expansion pack . . . .

These are two different downloads, by 'additional' content I assumed you were referring to the Extra content which installs all the effects, templates etc.

The 'audio expansion pack' is the Dolby Surround sound codec which is no longer available for older versions of MEP.

As you are getting the same issue, ie lack of codec, then the only thing that can trigger the audio expansion pack message in MEP 2014 and the surround sound not supported pop-up in MMS 2025 is a one or more video clips or audio clips on the timeline is Dolby Surround sound.

I note the Google phone has a 'spatial' surround sound capability, check all the video,and any audio files, added to the timeline with MediaInfo to see which is/are surround sound.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

BrenyC wrote on 4/2/2025, 1:31 AM

Thanks John for the thought, however I have tested one of my drone videos that is recorded with no soundtrack whatsoever, and I have the same error with MMS 2024. I keep searching and trying to find a solution somewhere but I'm not having any luck. I am wondering if it is a software/hardware issue with my computer. Would anyone know if this is a consideration?

Thanks, Brendan.

BrenyC wrote on 4/2/2025, 2:09 AM

One thing I think is strange, how is it able to complete the burn process if I set the burn process to MPEG-2? This is only an issue if I burn with H.264. I wanted this format as the files are much small, and so get more on a disc. I burn a lot of disc with my creations.

Thanks, Brendan.