Comments

emmrecs wrote on 5/19/2023, 6:27 AM

@Shaunna-kelly

I have moved your post to the Music Maker area of the forum rather than the Photo & Design area where you had placed it.

You previously asked almost the identical question here. Did you follow the advice offered there? With what result?

Jeff
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browj2 wrote on 5/19/2023, 9:50 AM

@Shaunna-kelly

From where did you purchase the loops?

John CB

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Shaunna-kelly wrote on 5/20/2023, 6:44 PM

magix and its a sub, i have the invoice and the charge on my card. but no loops and its not showing on my music maker, it says nothing was sub, also my account doesnt show the last time my loops were purced, what do i do, this is the 2nd time this happened to me, so what do i do, and who can i call to fix this mess?

browj2 wrote on 5/20/2023, 6:50 PM

@Shaunna-kelly

magix and its a sub

Too vague for me. Magix is the company. Did you purchase through the Store in Music Maker or from Producer Planet?

A sub? Like submarine, substitute, what?

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

Shaunna-kelly wrote on 5/20/2023, 7:02 PM

subscription and yes the store in music maker, i bought the primium music maker product from magix and the unlimited sound loop subscription.

Shaunna-kelly wrote on 5/20/2023, 7:12 PM

corrections in the store its saying no item matching this selection are available for purchase, its saying that subscription doesn't exist when i click on unlimited sound loops in the store. So now how do i get my loops that i paid for if its not show right in the store?

SP. wrote on 5/20/2023, 7:40 PM

@Shaunna-kelly If you already have Loops Unlimited enabled you can just download the loops you want from the in-app-store. Maybe not the newest release because it always takes some days until it is available. If Loops Unlimited isn't activated correctly please open File > Settings > Program Settings and click on the button to clean up the store. This usually helps if something wasn't loaded correctly.

Shaunna-kelly wrote on 5/20/2023, 8:00 PM

yaaaaay that worked thx soooo much