Hi and welcome to the forum

Please read this topic and put the following information in your profile signature so we do not have to ask for it: 

• Computer specification - processor make/model, graphics card or chipset make/model, audio card or chipset make/model, RAM,  hard drive configuration and sizes?
   
• Windows version and is it up to date?  Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
   
• Software full name and version number - as found under Help, About . . .

Also when posting please include the following where applicable:

Audio and/or video file formats being imported
Export format and settings used
MediaInfo data on audio or video - see below

For the issue with importing video please use MediaInfo to analyse a problem clip and post the results from the Tree view in MediaInfo.

Photostory is currently at version 17.1.2.121, if it is at a lower version number try updating the program and imorting the video again.

John EB

Thanks John,

My photo story is the latest available download version, up dated immediately before use. The problem may be with Windows 7 or the camera used. I will not be changing the computer or the camera. I have reloaded from the download.

I purchased Photo Story because it offered the possibility of a more sophisticated and better way to make my travel slide shows than AVS Video editor ( still on my computer ) or Roxio Platinum ( now deleted ) No problems with either.

I will go back and try a few other things but at the moment I looks if Photo Story is a dud and I have done my dough.

Hi

. . . . The problem may be with Windows 7 or the camera used. . . . I looks if Photo Story is a dud . . .

The problem is most likely with the video format or a codec missing from your PC not Photostory.

What is the make/model of the camera and the video file format eg MP4, MOV etc?

The MediaInfo information of a video clip from the camera is important - it will tell us what codecs are in the video file and if you need to install any.

Do not install any of the 'all in one' codec packs eg K-Lite etc , they are not necessary and can cause issues with video and Photostory, if you have one of these codec packs installed then try un-installing it.

John EB

Hi.

I'm sorry you are experiencing these problems but unless you are prepared to help us to help you by, at the least, answering all the questions that John posed, any solution becomes impossible to find.

Does your computer meet at least the minimum requirements for the software, as on this page? Apart from the fact you are running Win 7, we actually know nothing about your computer.

If I may say so, it does seem very defeatist to give up quite so quickly! 😀😀

Jeff

Sorry you all think I am defeatist. Not so. Photo Story is promoted as download and use. I have just gone back to AVS 4 Video editor, not as sophisticated, slightly more complex to use, but adequate for my purposes. I will continue to download Photo Story updates as they become available and who knows the glitch ( unique to Photo Story ) may get fixed.

Cheers Graham