Sony Vegas Pro 14 crashes

Kent-Grabau wrote on 8/20/2019, 11:54 AM

I've been a staunch supporter and user of Sony Vegas Pro for more than a decade. I've never had any issues with it... until now.
I can't keep the program open for more than 10 seconds! It just crashes! It has always worked just fine before yesterday. Win10 did an update, so I rolled back to a restore point prior to yesterday. Same thing. I've uninstalled and reinstalled a newly downloaded 14 but still the same. I have a production to get done and need this working again! Any ideas?

And does anyone know why Magix doesn't provide any support? That's crazy! Why would I ever buy a newer version if there's no support?

Comments

emmrecs wrote on 8/20/2019, 2:24 PM

@Kent-Grabau

Welcome to the Magix forums.

The Vegas line of Magix products has a dedicated user to user forum here. I suggest you register at and repost there.

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 8/20/2019, 4:23 PM

@Kent-Grabau

Hi

. . . . does anyone know why Magix doesn't provide any support? . . . .

They do, when you have registered in the Vegas forum, use the Contact link at the bottom of the page to raise a ticket with Magix Support.

John EB

Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.