Comments

browj2 wrote on 3/21/2023, 2:13 PM

@kathleen-a

Hi,

What did you upgrade to?

If you upgraded to v19, meaning that it was obvious that that is what you were doing and it actually installed on your computer, then you are probably opening version 18, which is still on you computer and not 19. Go under Windows start and scroll down to Xara and select 19. There should also be a v19 icon added to your desktop.

If you have put Xara in the task bar at the bottom of the screen and are using that to open the program, you will be opening V18 because that icon is linked to V18. You need to change it.

If 19 is not there, then give details as to what was actually going on when you upgraded.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

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kathleen-a wrote on 3/21/2023, 3:11 PM

Hi John. Thanks for getting back to me. Yes, I upgraded to v19 and found it in the list of Xara products, so I made a shortcut to the task bar that looks just like the 18 version, but it says it's 19.

Then, when I tried to open it, it asked me to register the software for .XAR files and .WEB files, which I did.

Then, a Welcome screen appeared asking me to register the product. It came back and told me that the serial number was already registered to my email address. Error code: 24

So, I looked at the email confirmation of the upgrade and it was a different serial number, so I used that one, and it's still telling me it's already registered to my email so it won't let me open the software.

So, now I should......? Thanks.

browj2 wrote on 3/21/2023, 3:29 PM

@kathleen-a

Hi,

See this about error -24.

I looked at the email confirmation of the upgrade and it was a different serial number, so I used that one, and it's still telling me it's already registered to my email so it won't let me open the software.

I don't think that it gives you an error telling you that " it's already registered to my email" but rather it's already registered to an email address that is not the one that you are using.

Make sure that the email address is the one that is linked to your account as that is your user name. Check in your account.

I am surprised that they gave you a new activation code. Normally, it's the same code - Magix just extends the expiry date of the Xara ... 365 in your account.

What do you see in your account? Has the date been changed?

Do you already have two devices activated and it's telling you this? If so, deactivate one of them and then try activating Xara 19 again.

John CB

John C.B.

VideoPro X(16); Movie Studio 2024 Platinum; MM2025 Premium Edition; Samplitude Pro X8 Suite; see About me for more.

Desktop System - Windows 10 Pro 22H2; MB ROG STRIX B560-A Gaming WiFi; Graphics Card Zotac Gaming NVIDIA GeForce RTX-3060, PS; Power supply EVGA 750W; Intel Core i7-10700K @ 3.80GHz (UHD Graphics 630); RAM 32 GB; OS on Kingston SSD 1TB; secondary WD 2TB; others 1.5TB, 3TB, 500GB, 4TB, 5TB, 6TB, 8TB; three monitors - HP 25" main, LG 4K 27" second, HP 27" third; Casio WK-225 piano keyboard; M-Audio M-Track USB mixer.

Notebook - Microsoft Surface Pro 4, i5-6300U, 8 GB RAM, 256 SSD, W10 Pro 20H2.

YouTube Channel: @JCBrownVideos

kathleen-a wrote on 3/21/2023, 3:52 PM

I was surprised, too. But found I had used another email for my account. Using that email with the new serial number didn't work, but I changed it back to the original and now it's working.

However, now it says:

Renew the Update Service
Installs the latest version of the Update Service for your software.
"Start Installation" button

Should I do that? Don't I already have the latest version since it updated to 19?

Thanks again!

johnebaker wrote on 3/21/2023, 4:08 PM

@kathleen-a

Hi

. . . . Renew the Update Service, Installs the latest version of the Update Service for your software.
"Start Installation" button. Should I do that?.
. . .

The Update Service is a 'sub feature' of the program, it is a small update and nothing will appear to have happened once installed.

I would suggest uninstalling Magix Cloud Import, it may also be named Update Notifier, Magix Connect, or Connect.

HTH

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

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kathleen-a wrote on 3/21/2023, 4:19 PM

OK, I uninstalled that file. On my system it was called Connect. and I installed the update software. Think I'm all set! Thanks again.