Software ordered April 21,2022 never received. Invoice xxxxxxxx

armindo-d wrote on 6/8/2022, 11:54 AM

XARA Designer Pro X - INT - EAN xxxxxxxxxxx. Paid on April 21, 2022.

Shipping announced on April 25th has never arrived. From MAGIX Software GmbH Felicia Hillner, Borsigstr. 24, 32312 Luebbecke
GERMANY, they reported a new shipment that never arrived. After several emails and requesting a refund they either stopped responding or generated an automatic answers saying the ticket was resolved or canceled or for me to go to support. From Support my emails are not accepted.
It is unfortunate that a postage tracking number is not contemplated. I paid €161.79 (VAT not included).
How to solve this problem?

Thanks!

Comments

johnebaker wrote on 6/8/2022, 1:28 PM

@armindo-d

Please note this is a public forum, never quote Invoice numbers, or any other personal/confidential information when posting.

When you ordered XARA Designer Pro X did you select delivery by mail or instant download?

Did you receive a confirmation email with a serial number in it? If so then download the trial version, install and activate it with the serial number.

John EB
Forum Moderator