Hi John

I’ve checked all the settings and went back to default. Still have the problem. The only thing that’s pretty weird is I have a Radon ATI sapphire 4800 series graphics card and it is no longer driver supported, and I keep getting an error message off of sound Forge because there’s no OpenGL. But that shouldn’t do anything to the sound quality.???

Hey, it’s got me stymied😖

@mark-p8189

Hi

. . . . error message off of sound Forge because there’s no OpenGL . . . .

What is the specification of your computer system including Windows version and the full name and version of Sound Forge you have. See this topic for what is required, and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) you are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.

John EB

Hi

Sapphire Radeon HD 4870 512 GDDR5

Desktop-DJB9FOH, Gigabyte WP45T-UD3P

Processor: Intel Core 2 Quad Q9400

Monitor: Hewlett-Packard S2031, 1024 x 768 (Analog)

SOUND FORGE Audio Studio 16 (x64)

Windows 10 Pro Version 22H2

I have to say when someone is helping me or vice/versa I have all the please and thank you’s lined up and ready to go. Although, from the jist of your letter it’s like someone pissed on your Pop Tarts John? I reread our correspondence and I couldnt see anywhere I might have offended? You might be a bit like me, if someone is ungrateful or disrespectful, I tell them they can meet me at the corner of kiss my ass St and Lick your lips Ln! But after 62 years Civilian life I have a bit more tolerance. So if I haven't upset you too much and your still willing to help it would be appreciated.

Mark Peterson

@mark-p8189

Hi Mark

No offence intended or taken.

Thanks for the computer specs and full program name, as far as I can see there is nothing there that would cause the audio issue.

Time for some testing to see if I can replicate the audio issue.

I do not think the audio issue is related to the OpenGL error, which is most likely caused by the HD4670 not supporting some features of the current version 4.

John EB

PS. pop tarts get the👎- not to my taste.

Good Morning

Would it help at all if I send you a recent audio narration audition submission? Oh and the sound card is a Creative Sound Blaster ( if you need more specific on that let me know)

btw the strawberry and the cinnamon ones aren’t that bad🤷🏻

John thanks for your help!

Mark

@mark-p8189

Hi Mark

. . . . Would it help at all if I send you a recent audio narration audition submission? . . .

That is a good idea, please use any file sharing site eg Dropbox, OneDrive, Google Drive etc and PM me the link.

. . . strawberry and the cinnamon ones aren’t that bad . . .

Thanks for the tip - I love any food with Cinnamon in - will give them a try if the shops have some in.

John EB

@mark-p8189

HI Mark

Thank you for the test file, the good news is, there is nothing worng with the file, it is standard MPEG audio CD Quality, though the bitate is high, this is unlikely to cause the issue.

Format                                   : MPEG Audio
Format version                           : Version 1
Format profile                           : Layer 3
Format settings                          : Joint stereo
Bit depth                                 16 bit
Bit rate                                 : 320 kb/s
Channel(s)                               : 2 channels
Sampling rate                            : 44.1 kHz

The bad news is I cannot reproduce the issue on 2 different computers with Soundforge Pro or Audio Studio and several other players and editors.

On both my systems the sound card is set to 16 bit 48 kHz samplerate and 24 bit 48lHz, depending on whether using speakers or headphones..

. . . . the recipient complains of distortion as in slowdown, however, when I receive a recording from another party it plays fast? . . .

At this point I would suggest the following:

Trying a different audio format that is not so highly compressed eg WAV. and see if the issue is still present.

If you have not done so, compare the computer systems audio settings with those of the other party, and, especially if external USB audio devices are being used for recording/playback, what they are set to.

John EB

First and foremost thank you

The company I do narration for requires mp3 44.1, I raised the bit rate when I noticed the distortion in the submissions I thought a higher bit rate might correct. Maybe time for a new computer?

The bit rate should have no affect on the speed/pitch. It can affect the overall quality though. Lossy files with an very low bit rate will often have a flanged garbled type sound
An MP3 encoded at a sample rate of 44.1kHz should playback the same, However.. if the playback PC's sound card or interface is locked to something other, speed/pitch will be affected, I recall an Echo Mia soundcard I had where the playback sample rate could be 'locked'. Only 44.k files would playback at the 'correct' pitch and speed. Unlocking the sample rate it resolved the issue

Yes I know, I was trying everything, bitrate was just another stone I turned! I believe I have done this already, but if you wouldn't mind; could you give me a step by step on how you unlocked your sound card? a bit sketchy how it could be locked anything, I’ve used it for many conversions, haven’t had any problems with checking the specs of the rendered file and seeing the changes occurred and yet I am stuck with this ongoing problem???

could you give me a step by step on how you unlocked your sound card?

I do not exactly recall, but it was fairly obvious in the Echo Mia settings.

Thanks for taking the time to reply, but huh?

Do you mind explaining in more detail I’m lost?

you have read the conversation? So you know my specs: sound card, and my software. It would mean a great deal to me to find a solution.

Thank you!

@mark-p8189 You can usually unlock the sample rate by closing all programs that access the sound card. If only one application accesses the sound card, it can set the sample rate freely. Depends on the sound card itself. If you don't know which programs access the card, you can restart the computer (select the Restart option and not the Shut down option!) to close all running programs.

For example, my Roland Quad Capture cannot change the sample rate while it is being used. My Focusrite Scarlet can do this, but this might cause audio glitches and instabilities, even crash the driver.

Hi SP

Nope if that’s what rraud was talking about, no. I always go through: options, preferences, whatever to make sure record /playback is connected where I want them. I hiked up the bit rate out of frustration, I was trying everything! Any sound bite recorded from another computer was fast and anything from this computer to another was slow off by about two or three points😖

and it had worked fine before, I used them for movie review spots and commercial spots for tv and radio ( my job ) and then I had done a submission for a couple book narrations ( hadn’t heard anything back🤔 ) a friend of mine wanted to hear one the audition tapes, I sent it to her. That’s when she let me know there was a problem.

SP thanks for your time, i’ve still got my fingers crossed I’m gonna find the problem and the answer with you guys helping I feel a bit more hopeful🤞