Comments

emmrecs wrote on 10/14/2024, 10:31 AM

@Wayne-Robinson

Welcome to the Magix users forum, so not a contact for any Magix staff and confidential, personal information, like telephone numbers or email addresses should never be posted here. Hence, I have edited your post.

You need to email infoservice@magix.net and ask for their help in resolving this problem.

Jeff
Forum Moderator

EDIT, to add: there are no contact phone numbers for users, sorry.

Last changed by emmrecs on 10/14/2024, 10:32 AM, changed a total of 1 times.

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 10/14/2024, 2:35 PM

@Wayne-Robinson

In addition to @emmrecs comment, see this pinned post.

John EB
Forum Moderator

Last changed by johnebaker on 10/14/2024, 2:36 PM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.