"renew the update service" issue

Robert-Hultgren wrote on 2/24/2022, 2:47 PM

I purchased the upgrade to Web Designer 18 in mid-November. I keep getting a ""renew the update service" message and to "start installation" It never finishes and usually gives an error screen to "stop the updater" My subscription is good until November of 22. Can you tell me how to complete this process and get the updater completed.

Thank you

Comments

Joseph-Irr wrote on 3/22/2022, 6:27 AM

I have the exact same issue. This occurs with Photo & Graphic Designer 2022 and PhotoStory Deluxe 2022.

I think it is related to credit card expiration date, but I cannot find anything in My Account settings to confirm.

Thank you.