Registrierung löschen

Bernd-Henning wrote on 3/7/2021, 6:20 AM

Hello Magix team,

With the software "Magix Movie Edit Pro 16 Plus HD -2007/2008" (see attachments) I have now successfully edited all my old videos and do not need them any more.
I sold the software on Ebay.
After the installation, the buyer receives the error description
“This serial number has already been registered with a different e-mail address. Please contact Magix support. Error code: -24 “

Please delete my registration with my e-mail address Removed by Moderator System so that the buyer can complete the installation.

Please give me feedback by email when you have done this.

Thank you in advance for your efforts and

with best regards,

Bernd Henning
Address removed by Moderator

Comments

CubeAce wrote on 3/7/2021, 7:08 AM

@Bernd-Henning

Yes this is correct. You would have to de-register your software before selling it on or the new user cannot use the software as the activation code is still active for your use. This is your responsibility as laid out in the contract for the software. See bottom of any page on the Magix site for details.

Please remember this is a user forum here with no Magix staff to help with any problems.

Ray.

 

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emmrecs wrote on 3/7/2021, 8:06 AM

@Bernd-Henning

As @CubeAce says, these are user to user forums and no Magix staff read them.

You should also not be posting any email or home address to a public forum like this one. These have been removed from your post.

You need to deactivate the software by emailing infoservice@magix.net with FULL details of your software and ask that they carry out the deactivation.

I hope you made clear to the purchaser of the software that they were buying a very old version of the software that is definitely NOT guaranteed to work under any recent Windows version, even when the registration and activation problem is resolved.

Jeff
Forum Moderator

 

Wie @CubeAce sagt, handelt es sich hierbei um Benutzer-zu-Benutzer-Foren, die von keinem Magix-Mitarbeiter gelesen werden.
Sie sollten auch keine E-Mail- oder Privatadresse in einem öffentlichen Forum wie diesem veröffentlichen. Diese wurden aus Ihrem Beitrag entfernt.

Sie müssen die Software deaktivieren, indem Sie eine E-Mail an infoservice@magix.net mit den vollständigen Details Ihrer Software senden und sie bitten, die Deaktivierung durchzuführen.

Ich hoffe, Sie haben dem Käufer der Software klar gemacht, dass er eine sehr alte Version der Software gekauft hat, von der definitiv NICHT garantiert wird, dass sie unter einer neueren Windows-Version funktioniert, selbst wenn das Registrierungs- und Aktivierungsproblem behoben ist.

Jeff
Forum Moderator

Last changed by emmrecs on 3/7/2021, 8:07 AM, changed a total of 2 times.

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