Registrierung des MP4-Codec funktioniert nicht

Peter-Pansen wrote on 5/27/2024, 3:45 PM

Hello,

I purchased Video Deluxe 2022 from a retailer, installed and registered it (Windows 10 Home, Build 19045; x64-based PC with a 2010 Core i5).

Unfortunately, I am unable to use the software properly because I can't download the MP4 codec (error code -24). The software claims that the registration number has been used on another device. However, this is not the case, as I unsealed the packaging myself.

Could the issue be related to having another Magix product registered with a different email address on the same computer?

Unfortunately, it's not possible to delete old products from the online profiles (nor delete the old profile itself...). This whole process is incredibly cumbersome!

I urgently need the program to edit a video for an anniversary. I would greatly appreciate any support.

Comments

CubeAce wrote on 5/29/2024, 7:36 AM

@Peter-Pansen

Hi and welcome to the forums.

Unfortunately these are run and used by users only with no Magix staff present to help.

You will need a download link to obtain the file needed so I suggest getting into contact with Magix directly either through your Magix account for your products or via email at infoservice@magix.net. As the program itself seems to be working then the retailer can't help which would normally be the way to deal with problems with items not bought at the Magix store. I also assume that as you need this as a separate download that your copy is not of a recent version. If you have successfully registered your copy to your Magix account and it is showing then Magix should help.

Ray.

Last changed by CubeAce on 5/29/2024, 7:37 AM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."