Hello,
I purchased Video Deluxe 2022 from a retailer, installed and registered it (Windows 10 Home, Build 19045; x64-based PC with a 2010 Core i5).
Unfortunately, I am unable to use the software properly because I can't download the MP4 codec (error code -24). The software claims that the registration number has been used on another device. However, this is not the case, as I unsealed the packaging myself.
Could the issue be related to having another Magix product registered with a different email address on the same computer?
Unfortunately, it's not possible to delete old products from the online profiles (nor delete the old profile itself...). This whole process is incredibly cumbersome!
I urgently need the program to edit a video for an anniversary. I would greatly appreciate any support.