registration

James-Craig wrote on 4/19/2021, 10:14 PM

I had to re download photostory because my computer crashed. I originally bought it from Amazon. It downloaded the trial version so I tried to enter the registration number and email. When I hit submit the message came up that the number was already registered to another email. I used the email I logged into this website with. It said to contact support. How do I register this download?

Comments

johnebaker wrote on 4/20/2021, 4:56 AM

@James-Craig

Hi and welcome to the forum.

. . . . the message came up that the number was already registered to another email. . . . .

You have to use the same email address and password as the original installation was registered with, this will still work if you do not use the old email address.

John EB
Forum Moderator

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James-Craig wrote on 4/20/2021, 8:28 PM

I did use the original email. I only have two other emails so I tried both of them too and got the same message.