Registering a Downloaded copy

martin-k9847 wrote on 2/23/2024, 10:57 PM

I have used the software in the past to download videos. The software that cam with the capture device no longer workes. I downloaded a new copy of the software and it works, but as a trial version it is limited to 3 minutes. I need a serial number to register the software, but can't find a way to get it as apparently the software is sold out. How can I get a serial number to register the software I just downloaded?

Thanks

Comments

CubeAce wrote on 2/24/2024, 12:12 AM

@martin-k9847

Hi and welcome to the user to user forums.

Normally the program is only sold with the audio dongle and when they don't have a supply of the dongles the program goes off sale for a while.

I suggest you email Magix directly at infoservice@magix.net and ask explaining your situation.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

emmrecs wrote on 2/24/2024, 11:03 AM

@martin-k9847

Just to add a little to what @CubeAce (Ray) has written.

Unless you were able to download and install the exact same version as you originally had, (unlikely, because it may no longer be available or usable with more recent version of Windows) you have actually upgraded your installation to a later version. As such, you need to buy this new version; doing so will generate a new serial key for you.

However, have you checked your Magix account to see whether the installer for your previous version is listed there? If so, you can uninstall the later version and reinstall your original. Doing so will make your old serial key valid for use.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

martin-k9847 wrote on 2/24/2024, 8:18 PM

Thanks CubeAce, that explains why they are sold out. I have the dongle from before, so I will try infoservice as you suggested.

martin-k9847 wrote on 2/24/2024, 8:23 PM

@martin-k9847

Just to add a little to what @CubeAce (Ray) has written.

Unless you were able to download and install the exact same version as you originally had, (unlikely, because it may no longer be available or usable with more recent version of Windows) you have actually upgraded your installation to a later version. As such, you need to buy this new version; doing so will generate a new serial key for you.

However, have you checked your Magix account to see whether the installer for your previous version is listed there? If so, you can uninstall the later version and reinstall your original. Doing so will make your old serial key valid for use.

HTH

Jeff
Forum Moderator

Thanks Jeff,

I tried loading the orriginal version, but it didn't work, so I downloaded the newer version because of changes in drivers and operating system that stopped it working, hoping that the new version would work and it does, only it is a trial version.

Cheers

SP. wrote on 2/25/2024, 2:46 AM

@martin-k9847 If your USB video grabber still works you can also use Magix Movie Studio/Video Deluxe/Video Pro X. You don't need to use Rescue your Video Tapes, any video recording software should work fine. The software might not be available because there are currently no USB grabbers in stock. Alternatively, if you also need a new grabber, you can also try to get another video grabber from sites like Amazon.

johnebaker wrote on 2/25/2024, 3:28 AM

@martin-k9847

Hi

. . . . The software that cam with the capture device no longer workes. . . . .

What did not work - any error messages or crashing?

What changed on the computer between working and not working?

What is your computer soecification and Windows version see this topic for what is required and please quote the make and model of the processor and graphic card/chipset in full.

John EB
Forum Moderator

Last changed by johnebaker on 2/25/2024, 3:29 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

martin-k9847 wrote on 2/25/2024, 8:52 PM

I think the moderators are over thinking my issue.

I have software and a dongle that currently works and allows me to transfer video to the computer. My issue is that the software is a trial version with its limitations and I can't find a way to get a serial key to ungrade it.

To answer some of your questions. I was running windows XP when I first bought the software. I am now running windows 11 on a new machine. Needing to transfer more video, I installed the original software on my windows 11 machine. The software appearded to work fine, but didn't register the dongle. Looking further I found the drivers for the dongle were out of date, so I updated the drivers. The dongle was still not registered by the software. Wondering if there was an inconsistancy between the original software and the updated drivers for the dongle, I uninstalled the original software and installed the latests video easy software from the internet. It is a trial version, but the combination works and I can transfer video to my computer.

What I need is a serial key to upgrade the trail version, to remove the limitations. So far I can't find a way to get the key. Hopefully you can help with that.

If it helps, the dongle I am running is from kaiser bass, DVDMaker v4, Model: KBA03001, S/N: Removed by Moderator.

The video easy software that is working is version 7.0.1.145.

To reiterate the situation, since it appears to have been missed by the responders. I don't need new software, I don't need a dongle, I just need a serial key. How do I get one.

Regards

Martin K

CubeAce wrote on 2/26/2024, 1:48 AM

@martin-k9847

Hi Martin.

Whether you have a dongle that works or not, the old software was at 'end of life' as soon as it was no longer supported by the new operating systems. That means you will have to buy the new version as it is not an update but an upgrade and as such considered a new program. There are no 'lifetime versions' of any Magix software that is not subscription based. You will either have to run Windows XP or find a way to get your old version of the software to work on Windows 11 which I don't think is possible. When I suggested you contact Magix it was to see if they would sell you the program only.

Ray.

Last changed by CubeAce on 2/26/2024, 1:50 AM, changed a total of 1 times.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."

AAProds wrote on 2/26/2024, 3:16 AM

@martin-k9847

Martin, buy VE from Ashampoo:

https://www.ashampoo.com/en-au/magix-video-easy

I suspect it will be cheaper than buying "Rescue your videotapes" ie the dongle is not included.

It's your version (7.0.1.145) and I have it working fine without a Magix dongle (I use a 3rd party dongle).

@CubeAce

There are no 'lifetime versions' of any Magix software

Ray, there are plenty. A program "may" not work with a newer operating system but if it does, then it will continue working indefinitely (unless it's subs-based; which will definitely stop functioning regardless of the OS). I still have 2021 installed and 2016 worked fine on Win 10. 2016 probably came out in the Vista era; certainly Win 7.

 

Last changed by AAProds on 2/26/2024, 3:17 AM, changed a total of 1 times.

All my forum comments are based on or refer to my System 1.

My struggle is over! I built my (now) system 2 in 2011 when DV was king and MPEG 2 was just coming onto the scene and I needed a more powerful system to cope. Since then we've advanced to MP4 and to bigger and bigger resolutions. I was really suffering, not so much in editing (with proxies) but in encoding, which just took ages. A video, with Neat Video noise reduction applied, would encode at 12% of film speed. My new system 1 does the same job at 160% of film speed. Marvellous. I'm keeping my old system as a capture station for analogue video tapes and DV.

System 1

Windows 11 v23H2 severely modified by Openshell and ExplorerPatcher

Power supply: 850W Cooler Master (should have got modular)

CPU: Intel i7 13700K running at 3400mhz, cooled by a Kraken 2x140mm All In One liquid cooler.

RAM: 64gb (2x32gb sticks) G.Skill "Ripjaws" DDR4 3200Mhz

GPU 1: iGPU UHD 770

GPU 2: NVidia RTX 3060Ti Windforce 8gb

C drive: NVME 500gb

Various other SSD and HDDs.

Monitor: 27"/68cm Samsung, 2560 x 1440, 43 pixels/cm.

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

Magix Video Easy version 7.0.1.145

System 2

(Still in use for TV and videotape capture)

Windows 10 v22H2

CPU: i5-750 at 2670mhz with 12gb RAM

Onboard IEEE1394 (Firewire) port

GPU: ATI Radeon HD 4770 (512mb) which is ignored by MEP

Hard drives: C Drive 256gb SSD, various other HDDs.

Monitor: Dell 22"/56cm, 1680x1050, 35 pixels/cm

MEP 2021 version 20.0.1.80

Movie Studio 2023 version 22.0.3.172

VPX 12

emmrecs wrote on 2/26/2024, 3:41 AM

@martin-k9847

I just need a serial key. How do I get one

That question was answered much earlier in this thread: you need to buy the new version of the program. Sorry, there is no alternative!

BTW, I don't believe either @johnebaker or I were overthinking your issue. John asked about any error messages you see and I simply pointed out that the new version of your software which you now have needs a new serial key, available only if you buy the software.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

CubeAce wrote on 2/26/2024, 4:44 AM

@AAProds

Hi Al.

I refer to 'lifetime versions' as you get with the paid full version of Da Vinci Resolve where people get the new version of the program at no extra cost. Avid promised the same then tried to remove it for the people that had it rather than remove that clause for new owners. Magix products only have official Magix support for the first year of purchase. If anyone can get an older version to work on a newer operating system then that's great but there is no implied guarantee from Magix or offer of a free upgrade.

Ray.

 

Windows 10 Enterprise. Version 22H2 OS build 19045.5011

Direct X 12.1 latest hardware updates for Western Digital hard drives.

Asus ROG STRIX Z390-F Gaming motherboard Rev 1.xx with Supreme FX inboard audio using the S1220A code. Driver No 6.0.8960.1 Bios version 1401

Intel i9900K Coffee Lake 3.6 to 5.1GHz CPU with Intel UHD 630 Graphics .Driver version Graphics Driver 31.0.101.2130 for 7th-10th Gen Intel® with 64GB of 3200MHz Corsair DDR4 ram.

1000 watt EVGA modular power supply.

1 x 250GB Evo 970 NVMe: drive for C: drive backup 1 x 1TB Sabrent NVMe drive for Operating System / Programs only. 1X WD BLACK 1TB internal SATA 7,200rpm hard drives.1 for internal projects, 1 for Library clips/sounds/music/stills./backup of working projects. 1x500GB SSD current project only drive, 2x WD RED 2TB drives for latest footage storage. Total 21TB of 8 external WD drives for backup.

ASUS NVIDIA GeForce RTX 3060 12GB. nVidia Studio driver version 560.81 - 3584xCUDA cores Direct X 12.1. Memory interface 192bit Memory bandwidth 360.05GB/s 12GB of dedicated GDDR6 video memory, shared system memory 16307MB PCi Express x8 Gen3. Two Samsung 27" LED SA350 monitors with 5000000:1 contrast ratios at 60Hz.

Running MMS 2024 Suite v 23.0.1.182 (UDP3) and VPX 14 - v20.0.3.180 (UDP3)

M Audio Axiom AIR Mini MIDI keyboard Ver 5.10.0.3507

VXP 14, MMS 2024 Suite, Vegas Studio 16, Vegas Pro 18, Cubase 4. CS6, NX Studio, Mixcraft 9 Recording Studio. Mixcraft Pro 10 Studio.

Audio System 5 x matched bi-wired 150 watt Tannoy Reveal speakers plus one Tannoy 15" 250 watt sub with 5.1 class A amplifier. Tuned to room with Tannoy audio application.

Ram Acoustic Studio speakers amplified by NAD amplifier.

Rogers LS7 speakers run from Cambridge Audio P50 amplifier

Schrodinger's Backup. "The condition of any backup is unknown until a restore is attempted."