Comments

John-Guess wrote on 2/17/2023, 8:47 AM

Is there 24hr customer service?

emmrecs wrote on 2/17/2023, 9:52 AM

@John-Guess

Welcome to the Magix user to user forums.

I am not at all sure what an explanation plugins pack is but refunds are subject to Magix' Terms and Conditions, which can vary depending upon which area of the world you live.

Assuming you bought the product very recently you should apply for a refund by email to infoservice@magix.net, giving full details of your purchase and why you are requesting a refund. And no, there is no 24hr customer service, all support is via this forum or, for more technical questions, via the Support header in any forum page.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

APACHEE-JACKSON773 wrote on 2/20/2023, 12:33 PM

I PURCHASED MAGIX 2022 LAST YEAR IN THE END OF SUMMER BUT BY DECEMBER OF 2022 I PURCHASED MAGIX 2023 AND IT REMOVED MY PROGAM THAT I PAID FOR FOR A MUSIC STORE ONLINE, NOW THE PROGRAM GOT SO MANY GLITCHES IT WILL NOT WORK RIGHT THE MUSIC IS DRAGGING AND THEN THEY TOLD ME I NEEDED TO PURCHASE EXTRA TRACKS AND I DID NOW IEACH ONE OF THE SONGS I DID WON'T STOP ECHOING ACROSS ALL THE SONG I CREATED AND EVEN NEW ONES... I'M DONE I JUST WANT THEM TO GIVE ME MY MONEY BACK AND PUT THE PROGRAM/SOFTWARE YOU REMOVED IT WAS WORKING SO MUCH BETTER, THE APP STORE IS FILLED WITH GLITCHES EVEN IT IS VERY SLOW MOVING AND ALL THIS HAPPENED AFTER I PAID FOR SOUND FORGE...PLEASE HELP I DON'T WANT THIS ANYMORE I WANT ALL MY MONEY BACK I SPENT ON THIS PRODUCTHAT WON'T WORK PLEASE HELP!!!!

johnebaker wrote on 2/21/2023, 3:17 AM

@APACHEE-JACKSON773

Hi

Please do not type in all capitals - it is considered as shouting and is bad forum etiquette.

You are outside the refund period as specified in the Magix Terms & Conditions however you can try contacting Magix as detailed in the post directly above yours, alternatively if you want to go back to the previous version, ask for a link to the download and install this.

John EB
Forum Moderator

Last changed by johnebaker on 2/21/2023, 3:17 AM, changed a total of 1 times.

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

matthew-hemphill wrote on 6/8/2023, 4:42 PM

Can I please get a refund , thank you very much , theres, there’s been a death in my family and I can no longer afford it .

PATIENT-X wrote on 6/8/2023, 5:36 PM

@matthew-hemphill

Hello, welcome

This is just a user to user forum, there are no Magix employees here, please contact infoservice@magix.net with your full details, sorry for your loss,

Stephen

Forum Moderator

Pc self build by me.

Azza Pyramid 804 case

Intel Core i5-13600K Processor 3.5GHz

Kingston FURY Beast 32GB (16GB x 2) 4800MHz DDR5

Geforce RTX2080 Founders edition

Firecuda 530 1tb SSD Nvme

Team Group T-FORCE DELTA MAX RGB LITE 2.5" 1TB SATA III

Corsair RM1000x 80 PLUS Gold Fully Modular ATX 1000 Watt Power Supply

5in LCD Screen

Lian Li UNI SL120 V2 triple fans

MSI Meg Unify Z690 motherboard

 

 

LooneyBinJim wrote on 7/6/2023, 3:00 PM

@APACHEE-JACKSON773

Hi

Please do not type in all capitals - it is considered as shouting and is bad forum etiquette.

You are outside the refund period as specified in the Magix Terms & Conditions however you can try contacting Magix as detailed in the post directly above yours, alternatively if you want to go back to the previous version, ask for a link to the download and install this.

John EB
Forum Moderator

You say not to shout!!. Maybe they had enough of poor service and poor Advice. Maybe, just maybe SHOUTING IS A VALID OPTION at the time of typing .IT can be very depressing having a product that was once a productivity gem,Years without a glitch, then new year new update a Paid Update that fails to deliver any useable minutes hours of creativity.

SO MAYBE SHOUTING SOMETIME IS ALL YOU CAN DO../

johnebaker wrote on 7/10/2023, 2:39 AM

@kevein-p56

Hi

Read the post 2 above yours, this has all the information you need.

John EB
Forum Moderator.

 

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Byron-Krafczyk wrote on 7/28/2023, 2:32 PM

Hi I purchased magix movie studio from Best Buy. I started the download and it did download 2 audio editing programs but it did not install the video editor I actually bought!!! I try to download load again and it says serial number is already used!?!? I have no use for Audio editing software. I bought this for video editing. So frustrating not to be able to phone and talk to someone about this. Hopefully this forum will help…

SP. wrote on 7/28/2023, 3:14 PM

@Byron-Krafczyk The installers are saved in the folder C:\Users\YourUserName\Documents\MAGIX Downloads\Installationsmanager You can run them manually. Not sure if you are talking about a voucher code (which can only be used once) or the serial number (starting with P3). After using the voucher code have you gotten an e-mail with all serial numbers and instructions?