Recording error message

John-Bogart wrote on 6/14/2024, 2:40 PM

We just installed studio 2025 and when we select the record button we get the attached error message. The only option is to close the program. Can someone provide suggestions?

Error in module "KERNELBASE.dll" (load address:......). to address ..... (Exception 0xe06d7363"")

None of the reasons (link) are good.https://www.minitool.com/news/0xe06d7363.html

Thank you for the help

Win10 Pro I7-7500, 64 bit, 16GB - memory and cpu don't get above 45%

Comments

CubeAce wrote on 6/14/2024, 5:04 PM

@John-Bogart

Hi, and welcome to the user to user forums.

Check you have the latest Intel GPU driver which should be Graphics Driver 31.0.101.2128.

Assuming that is your only graphics processor.

If you have another third party GPU what make and model is it?

Ray.

 

 

 

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