@emmrecs Well, good to know for the other 2 vouchers I bought. Thank you.

@Gavin-McAllister

Hi,

You didn't actually "buy" vouchers at face value, did you? After all, there would be no point in doing so.

So where and what did you actually buy?

John CB

@browj2 Easy, I got them off of humble bundle. The price was really good so I bought extra, so I could buy more audio packs! I bought a bundle for "Music Maker Score Edition" and "$20 Voucher Code for Producer Planet", and for a very low price. Which is why I am not mad or anything, but if this is a bad thing let me know.

@Gavin-McAllister

Hi,

No, there is nothing wrong with that. The coupon only costs 1 USD, actually less than that as you get MM Score Edition which gives you credits for 3 different Score Soundpools of your choice* plus 1 software instrument of your choice. I am surprised that it wasn't mentioned on HB that a coupon is a coupon, not cash and can only be redeemed for one product. I seem to recall that this was mentioned somewhere previously when I redeemed coupons from other HB's. No change is given, no half coupon is returned.

This has been discussed more than once in this forum and it was clear that coupons, like credits are exchanged for one purchase. If you select something that is less than the face value, that is your choice, and the coupon is gone. For a credit, if you use it for the highest valued allowable product*, great. If you use it on the lowest valued product*, it's your loss. The credit is gone.

There are no returns. Choose wisely.

John CB

So, just for your reference - the terms and conditions do not specify "one time use" anywhere in the Humble page or the redemption instructions. As the system lacks a cart feature, it doesn't appear at all that it was one purchase and I didn't think to search the forums as I have never run into a "one time use" voucher code. Ever. In any system or any company I've ever purchased from in almost 40 years.

It's not a matter of your perceived value. It's a matter of the value that is told to us, in that this is a $20 ($19.99) voucher. The voucher, whether you believe it's worth $1 or not, states: "

Get a $19.99 coupon for Producer Planet.*

Producer Planet: The online store for content -- high-quality content that gives your audio and video projects that extra spark. And that is why MAGIX now offers its own dedicated online store: Find all types of premium content on Producer Planet. Discover everything from samples to loops to effects for your audio production. Or take your videos to a whole new level with titles, transitions, plug-ins, and many other features. Bring your ideas to life. With content from producerplanet.com.

*Only redeemable for products labeled as MAGIX or ACID"

On the redemption page: "6. Enter the code from your bundle. It will deduct up to $20 off the price of the selected Sound pool or Acid loop. (Note: If code does not apply towards Non-Commercial, try selecting the Commercial version)" is the final step, and nowhere does it state that it will work for ONLY one file and nothing more. It then refers us to technical support for any issues.

@John-Kelly

the terms and conditions do not specify "one time use"

Yes it does. When you buy something in the shop you need to accept the terms and conditions of Magix where it states that coupons can only be used once.

@John-Kelly

the terms and conditions do not specify "one time use"

Yes it does. When you buy something in the shop you need to accept the terms and conditions of Magix where it states that coupons can only be used once.

No, it does not. You might want to double check instead of repeating company lines.

The shop, Producer Planet, has the following in their terms and conditions: "Within one order, only one coupon may be redeemed. Using multiple vouchers for one order is not possible. Online vouchers may be redeemed only on the corresponding MAGIX country website that issued the online voucher."

That does not specify: "When using a voucher, you only get one order. The rest of the voucher will be null after that one use." It does not even hint to that to any reasonable person or reading.

Would you like a link to the Terms and Conditions? Here you go: https://www.producerplanet.com/us/terms-and-conditions/

And it's not under the EULA before you attempt to direct me there.

You are very welcome to show me exactly where it is, because nowhere that I have attempted to find this does it actually state this is a one time use voucher with nothing left over.

Or are you suggesting that I need to scour multiple websites that might be linked that I should have just "known" to look at. Here you go, here is the one for Magix: https://www.magix.com/us/terms-and-conditions/

Guess what it's missing? "Vouchers are a one time use, for any value up to or under it's specified value.

"3. To redeem online vouchers in the course of an order process, the activation code of the voucher has to be entered into the corresponding field and confirmed by clicking on the "Redeem" button. A retroactive reduction of already billed orders is not possible. Multiple vouchers may be received and redeemed. Within one order, only one coupon may be redeemed. Using multiple vouchers for one order is not possible. Online vouchers can only be redeemed from the corresponding country, where MAGIX has issued the online voucher.

Read more: https://www.magix.com/us/terms-and-conditions/"

So again, instead of just telling me where - how about you take a look at the terms, because I have. And they don't say what you are implying they say.

@John-Kelly

Hi

The answer is in your quote:

'It will deduct up to $20 off the price of the selected Sound pool or Acid loop'

Where does it say this applies to multiple Soundpools? 'the selected Sound pool is singular not plural.

Additionally the vouchers are worth up to $20 maximum, it is not fixed value.

John EB
Forum Moderator

@John-Kelly

Hi

The answer is in your quote:

'It will deduct up to $20 off the price of the selected Sound pool or Acid loop'

Where does it say this applies to multiple Soundpools? 'the selected Sound pool is singular not plural.

Additionally the vouchers are worth up to $20 maximum, it is not fixed value.

John EB
Forum Moderator

That does not indicate to any reading: "You only get one use". Where does it say: "After the one use the coupon will become null"? And the vouchers are not "up to" $20 maximum. The one being sold is, and I quote:

"$20 Voucher Code for Producer Planet

Producer Planet

MAGIX Software GmbH

Get a $19.99 coupon for Producer Planet.*"

The vouchers are FOR $19.99.

See what's missing from that? "Up to" is missing. See what's missing from any of the terms and conditions? "Up to" is missing. So the answer isn't in my quote. The answer is that it isn't explained anywhere that the voucher has one use and then is expires no matter how much you use of that voucher.

@John-Kelly This is from the terms and conditions:

5. Vouchers cannot be paid out in cash. Resale is also prohibited. If the voucher value is higher than the total amount of your order, the remaining credit is forfeited with the completion of your order.

@John-Kelly Thank you man, the fight is heavily appreiciated. Though I can assure you it is fine. You don't have to waste your time anymore lol. You guy's are going at it though!😂

@John-Kelly This is from the terms and conditions:

5. Vouchers cannot be paid out in cash. Resale is also prohibited. If the voucher value is higher than the total amount of your order, the remaining credit is forfeited with the completion of your order.

@SP. To be fair, it does not say "Any amount left over cannot be used for further purchases". Therefore, that statement does not value or take part in the debate at hand.

@Gavin-McAllister

Welcome to the Magix user to user forums.

Unfortunately, as you have discovered, coupons like yours are valid for the purchase of one item only. More than one user has expressed "indignation" on finding that any surplus left after the initial item purchase cannot be used for any subsequent purchase.

I'm pretty certain the conditions stated on the voucher make clear that the voucher can be used only once.

I believe the only solution is to ensure your use of the voucher is for the single purchase of multiple items, if necessary, which total at least the value of your voucher.

Jeff
Forum Moderator

Just realized something, On producer planet, you can only purchase one item at a time. Which screws me over anyways, sadly.

@SP. To be fair, it does not say "Any amount left over cannot be used for further purchases".

@Gavin-McAllister It says "the remaining credit is forfeited with the completion of your order" which translates to "if you don't use it in this order you lose it". It is not hard to understand.

So what you're saying is, Magix is immoral and doesn't mind screwing people over in this way? Who in their right mind came up with a 1 item only sale process? Oh, I suppose that was the wrong question. It's not "who in their right mind," it's "who was the equal parts sleazy/greedy marketing person that came up with that one?" Honestly, I've fallen for that trap before thinking I'd stock up on a few packs that were on sale only to have been gullible enough to use it on the lower-priced ones first and have the remainder wasted. The first couple of times I just thought it was a problem with the app I purchased them through, then when I couldn't even add items to a cart on the website, I googled and found this. I would have seriously considered spending more money with Magix (as I have in the past) prior to finding this forum, so I do have to thank you all for that!

@Charliebob13

Hi,

You lost your argument right at the beginning.

Magix is immoral and doesn't mind screwing people over in this way?

You are saying that it is immoral for Magix to give you a voucher for $19.99 to be used in Producer Planet plus a voucher worth $29.99 which gives you 3 credits in the Music Maker Store for up to a value of $59, all for the grand total of ONE DOLLAR US out of your pocket but at the same time put a few restrictions on the use of the vouchers and credits.

Seriously? Then, to save yourself the angst, I suggest that you avoid purchasing vouchers at a huge discount, especially from Humble Bundle, and pay the full price. Magix will love you.

John CB

@browj2 meh. I'm honestly not upset about it. I was mostly being an ​​​​​​ssarcastic. ​​I've never bought a voucher from Magix directly, nor did I realize you could. Is it sneaky to include it with other purchases without being very clear it'll only cover 1 item? Yes, but it's really whatever. I'd never buy anything from Magix (software wise) unless it came from humblebundle.

My other issue is if you're not careful and don't know what you're doing you'll end up buying the non-commercial versions of things wasting your money (and/or vouchers) if you plan on using anything you produce in any legitimate fashion. And all the free stuff they include with the various versions of music maker you purchase from them (ie. "2 free soundpools" etc) is definitely not the royalty-free version. Again, it's whatever if you know that going into it, but most people don't and they don't exactly make it easy to figure out.

@Charliebob13

Hi,

No, Magix doesn't sell vouchers, there would be no point.

Vouchers with Humble Bundle are basically a gift. I get annoyed by people complaining that they didn't get enough with their gift; they thought that they would get more. They also don't read the details, they just assume and then complain. On the other hand, if the details state that you get something, you definitely should get it.

Case in point:

 ...is definitely not the royalty-free version.

Not true. With each and every Soundpool, both in the details of the Soundpool and on the purchase page, the following is shown:

All audio files with a non-commercial license are license and royalty-free for non-commercial use.

It's the use of Soundpools that governs the licensing requirements. All Soundpools are Royaly-free. Obviously one is not going to pay royalties for non-commercial use.

When you go to purchase a Soundpool from the Store, you have a License to select, non-Commercial or Commercial License, with Royalty-free indicated in brackets. The terms and conditions are shown by clicking on the "!" beside the license selection. It does not take a great deal of aptitude to click on the button.

The problem is actually getting users to read what is on the screen or click on a button and read. This stuff is not hidden away.

On Producer Planet, how could one miss seeing the licensing options and purchase Non-commercial thinking that the bought Commercial? Do people actually do that?

And all the free stuff they include with the various versions of music maker you purchase from them (ie. "2 free soundpools" etc) is definitely not the royalty-free version.

No, the Soundpools are royalty-free as I indicated, but for non-Commercial use only. Do you expect Magix to give Commercial use Soundpools for the same price? Most users don't need a Commercial license and would not want to pay more. Perhaps Magix should have a second offering with a higher price for Commercial use Soundpool credits, creating more confusion and having to modify the product to handle a different type of credit. I don't think so.

John CB

So I bought a $20 voucher code for producer planet. I went to add a audio pack to my cart, to see that you have to buy it by itself. I went to buy a $9 pack, and purchase another $9 pack after, since It's a $20 voucher. To my surprise, I couldn't buy another pack. Because it's "been redeemed already" If anyone can help me that would be awesome. This really sucks😅.

Mine expired lol

Which REALLY sucks since now i cant even buy anything from the site using my own debit card.

At least my sister redeemed the one i gifted her. So im looking at it like i paid 2 dollars for hers. Hahaha

I really wish Humble Bundle would sell them again.