Have reinstalled C++redis 2015 with no help and part of the installation process is installing C++ redis 2013 so that does not help either.

@James-McCall Please check the Windows Reliability Monitor for detailed crash description. You can open the monitor by pressing Win + R on your keyboard, then typing perfmon /rel and pressing Enter. Check for red X icons and double click on the crash for detailed information.

Checked the reliability Monitor and it showed that the program was successfully installed one minute and the next was unsuccessful and uninstalled with error 1603. Tried the steps online to fix it but to no avail still did not work. Not getting anywhere with it for now. will be signing off for the night now and will check the machine tomorrow morning. maybe eventually will get this to work

@James-McCall You can also try to click on the Windows Start button, type in Event Viewer and start the app of the same name. This will show much more events than the Reliability Monitor. In the tree on the left side click on the Custom Views node, then on Administrative Events, or look under Windows Protocols and Applications. Then you need to search for error messages relevant to you.

I recommends you upload screenshots of your findings. You can do this with the blue arrow icon above the response text box.

Tried the Event viewer and this is the result.

Log Name:      Application
Source:        MsiInstaller
Date:          21/02/2025 17:10:23
Event ID:      10005
Task Category: None
Level:         Error
Keywords:      Classic
User:          DAVEATUKHOME\jdmcc
Computer:      DaveatUKHome
Description:
Product: SOUND FORGE Audio Cleaning Lab 4 -- Error 10000. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

C:\Program Files\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\coverlabel\cdprinter.exe -- System error 14001
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="MsiInstaller" />
    <EventID Qualifiers="0">10005</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2025-02-21T17:10:23.7081846Z" />
    <EventRecordID>10863</EventRecordID>
    <Correlation />
    <Execution ProcessID="25400" ThreadID="0" />
    <Channel>Application</Channel>
    <Computer>DaveatUKHome</Computer>
    <Security UserID="S-1-5-21-13479331-2095788516-3919599861-1002" />
  </System>
  <EventData>
    <Data>Product: SOUND FORGE Audio Cleaning Lab 4 -- Error 10000. The application has failed to start because its side-by-side configuration is incorrect. Please see the application event log or use the command-line sxstrace.exe tool for more detail.

C:\Program Files\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\coverlabel\cdprinter.exe -- System error 14001</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Data>(NULL)</Data>
    <Binary>7B44393742374343382D354544442D344236442D384137432D3641313241413331344330437D</Binary>
  </EventData>
</Event>

@James-McCall It's odd that is it crashing in the cdprinter.exe. Have you tried running C:\Program Files\SOUND FORGE\SOUND FORGE Audio Cleaning Lab 4\AMLab_x64.exe directly? Maybe rename cdprinter.exe to something like cdprinter.exe.bak. If you cannot see the exe-file extension and cannot rename it, please enable file extensions in the Explorer settings like shown here:

https://support.microsoft.com/en-us/windows/common-file-name-extensions-in-windows-da4a4430-8e76-89c5-59f7-1cdbbc75cb01

@James-McCall Besides that, the CD Printer app is a feature reduced version of Xara Designer and relatively old. It's from 2014. So you might even need older C++ Redistributables (like version VC++ 11 from 2012). Could be worth a try.

https://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x86.exe

https://download.microsoft.com/download/1/6/B/16B06F60-3B20-4FF2-B699-5E9B7962F9AE/VSU_4/vcredist_x64.exe