I purchased a video ad-on a year or so ago (and maybe within the last year) and have changed computers, can you send me the download again for me to install it on my new machine. I am now using windows 10.
Hi and welcome to the forum.
. . . . a video ad-on a year or so ago (and maybe within the last year) and have changed computers, can you send me the download again . . . .
Please note this is a user to user forum, not Magix Support, therefore we cannot send you the download again.
However we may be able to tell you where to get it if we knew which add-on and from where you purchased it?
John EB
Forum Moderator
I have a 2016 version of Photostory and added on an MPEG-4 codec for video use (in September 2019). I have tried looking everywhere for a tech. support email address to ask them for a my order number or a new activation code.......to no success and this is extremely frustrating.
Assuming your version of PS is similar to later ones have you tried going to Help and checked the options available there to download any previously purchased or "free" additional content? Assuming you registered your previous installation the codec activation should be registered to your account and hence the product and so downloadable.
Jeff
Forum Moderator
Thanks, Jeff. I am trying it right now. I says I have some files that can be downloaded, but I think they are just templates.
Jeff, this product has been registered and when I go to https://support2.magix.com/customer/en/customer/products
It shows I have an added "AVCHD Encoder Upgrade" to my products
Jeff, it just finished updating. No, it did not correct the problem.
This is the information I get from MAGIX. I do not have the order number. So it say to contact customer service, but I cannot find the customer service information anywhere.
Thank you, Jeff.