My computer: Intel(R) Core(TM) i7-4770K CPU @3.5GHZ (it is older, but it still works fine)
Installed 16.0 GB RAM
64-Bit OS, x64-based processor
Edition Windows 10 Home
Version 22H2
Installed on 7/28/2023
OS build 19045.3324
Experience Windows Feature Experience Pack 1000.19041.1000.0
New purchase (8/16/2023) of Photostory Deluxe 2023. Have never owned this program before. New SSD with New Windows 10 64-bit install.
I have installed and uninstalled all of the products/programs that come with Photostory Deluxe. I have even installed with my Windows virus protection and Firewall off. Everything installs fine and I am able to register. The problem is that when I open the program it starts to load, but then stops at the "updating proram layout", "Initializing video system", Initializing Media Pool", and "Initializing slideshow". This is what the Photostory Deluxe 2023 picture says. Behind the picture it then has a picture of a red circle X and it says unspecified error, you can then hit OK. It then gets me to the title screen about starting a new project. The problem is that Photo Expoler section is blank. You are unable to add any media. It is though the software is only loading half way.
I have pictures of the screen to show what is happening. I have owned previous Magix software (Vegas Movie Studio 15 Platinum), but have not loaded them back on yet.
I did do a Carbonite restore to my computer after I replaced my SSD, so unsure if something that was back up from the other software I owned might have something to do with the problem. I am at a total loss of what to do.