Photostory 2023

johnebaker wrote on 11/25/2022, 3:23 PM

Hi

Try the following:

Right click the program shortcut and select Run as Administrator

- if this works:
try disabling your antivirus Folder/Ransomware protection feature is blocking the program and run the program normally.

If both options 1 and 2 work then add an exception for the program to your antivirus program Folder/Ransomware protection feature - how you do this will depend on the antivirus software.

If only option 1 works then you can make the Run as Administrator a permanent option in the shortcut - right click the shortcut and select Properties.

In the properties dialog select the Compatibility tab and turn on the Run this program as an administrator option and OK the dialog.

If neither 1 or 2 work then we need more information:

Computer specification, Windows version and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with if this is a laptop.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
To determine what was causing the crashing of Photostory, without the hassle of trying to pull apart the log file, run the Windows tool View Reliability history - it is available by several routes

a. Inside the Windows Control Panel under System and Security, Security and Maintenance

b. Click the Windows button and with start menu showing, type reliability, the tool should appear in the list - run it.

c. Press the Windows key + R to open the Run dialog then type in perfmon /rel then click OK

The following window should open,

When you select a date column which has a red circle in the Fault row you should see entries for crashes similar to those shown above bottom left, these are for Movie Studio 2023, however you should see entries for Photostory,

Double click one of the Photostory fault notifications, the dialog in the red box opens and details what the Faulting Module was.

Post a screenshot of that dialogue or copy and paste the text.

John EB
Forum Moderator

jeff-newman wrote on 11/25/2022, 6:35 PM

Thank you for getting back to me. Unfortunately nothing I'm doing is working, I've even uninstalled the program and reinstalled it, the app keeps crashing, I'm not sure exactly how to do all those things you listed before.I'm not super computer savvy, everything was working fine on the 2022 version before I installed the updated 2023 version, now the app keeps crashing, it will let me start to watch a video that I have been working on and then roughly at the one minute mark or so it freezes, I believe all my drivers are up to date. This is a relatively new PC. Within the last couple years or so, I spent a lot of money on this PC specifically for these videos that I make, I'm not sure what to do, everything else on my computer works fine except for magix

emmrecs wrote on 11/26/2022, 3:33 AM

@jeff-newman

John has given you a step-by-step process to obtain the fault details that we really need if we are to have any chance of being able to help you! Please do your very best to at least follow the method in his third bullet point and post here the results of what you see.

If you're not sure how to obtain the details of the spec of your computer (and btw, the fact that it is relatively new does not guarantee that things will work as they should) can I recommend a utility called Speccy.? The free version (there is no need to buy the Professional version unless you wish to) will analyse your computer hardware etc. and allow you to discover exactly what is in your computer!

Once you have that information, follow the link in John's post to give us the details we really need!

Jeff
Forum Moderator

jeff-newman wrote on 11/26/2022, 10:34 AM

Here is some info that I copied and pasted after following your instructions, I also downloaded the CCleaner and did a deep clean on the computer as well as updated several drivers, still it freezes up after about a minute of playing or working on a new project.

Problem signature
Problem Event Name:   APPCRASH
Application Name:   X3d.exe
Application Version:   7.0.0.540
Application Timestamp:   5004021c
Fault Module Name:   X3d.exe
Fault Module Version:   7.0.0.540
Fault Module Timestamp:   5004021c
Exception Code:   c0000005
Exception Offset:   00028a2b
OS Version:   10.0.19044.2.0.0.768.101
Locale ID:   1033
Additional Information 1:   8a47
Additional Information 2:   8a475a78497ee6eb512ff3d1d708f20c
Additional Information 3:   cdfc
Additional Information 4:   cdfcf53a4cf1b33e1f1fdd43ba628255

Extra information about the problem
Bucket ID: b395948c90acf555eace748fbed0ba00 (-952916398)

some info from 11/25/22, hope this helps

Problem signature
Problem Event Name:   APPCRASH
Application Name:   X3d.exe
Application Version:   7.0.0.540
Application Timestamp:   5004021c
Fault Module Name:   X3d.exe
Fault Module Version:   7.0.0.540
Fault Module Timestamp:   5004021c
Exception Code:   c000041d
Exception Offset:   00028a2b
OS Version:   10.0.19044.2.0.0.768.101
Locale ID:   1033
Additional Information 1:   d31e
Additional Information 2:   d31e30e1a7825cdc4d6d4933859fab9f
Additional Information 3:   5e3a
Additional Information 4:   5e3ac05b9d42bf928b30abf637ffc922

Extra information about the problem
Bucket ID: ef03b739bdc3e7a3358bbd0d92c4e159 (-952916351)

johnebaker wrote on 11/26/2022, 4:34 PM

@RONALD-STEVENS

Hi

Please do not hijack another users topic, create a new topic as your issue has nothing to do with this topic.

Your comment will be hidden.

Thanks

John EB
Forum Moderator

johnebaker wrote on 11/26/2022, 4:39 PM

@jeff-newman

Hi

Thansk for the crash/freeze details.

. . . . Fault Module Name: X3d.exe . . . .

The faulting module is the Xara 3D titling feature in the program.

Are you using any of the 3D titles in the project, if so which one and did you make any changes to it eg adding effects?

John EB

jeff-newman wrote on 11/26/2022, 5:39 PM

I do not use the 3D feature on the magix program at all, I did notice the last few times when I used the collage feature ( to put several pics together) that the collage was fuzzy and when I checked the exact one I used it showed that it was the 3D one, but I didn't choose that, so I'm not sure exactly what's going on with that, is there a way for me to disable the 3D feature possibly or fix that somehow? I never use the 3D

jeff-newman wrote on 11/26/2022, 5:53 PM

I tried changing the collage once I realized it had the 3D on it, so I probably overlaid it with something else thinking that I was changing it. That's the only thing I can think of because like I said earlier I did not want the 3D feature

browj2 wrote on 11/26/2022, 8:08 PM

@jeff-newman

Hi,

Just to be clear, there is a huge difference between 3D and 2D. PhotoStory does not do 3D.

You had a title that was made using 3D Maker on the timeline. The titles are actually 2D on the timeline but in a XAR file because it was made with and uses Xara 3D Maker. This is not real 3D in a project, just a 2D image made using a program that uses 3 dimensions to create a 2D output, with or without animation, so please understand the difference. Call them 3D titles and we'll know what they are, don't call them 3D alone.

Some users have had trouble using the so-called 3D titles. You can check by adding 1 to the timeline (in a test project) to see if there is a problem with using these. They are under Title Templates. If it freezes PhotoStory, exit it (Task Manager) and try again. I had it freeze on the first test below, but I am using PhtoStory Premium VR 20.0.1.62.

If it freezes again, which it just did for me twice, we can probably assume that PhotoStory has a bug.

I don't understand how you could have a collage with one of these 3D Titles in it. Is there one that somehow uses titles by itself? They normally use the images/video clips that are on the timeline - no titles unless you somehow included one.

Also, please post details about your computer as was asked for. Most of this is in Windows, Settings, System, About.

John CB

jeff-newman wrote on 11/26/2022, 9:46 PM

Thanks for all your help so far, I know there is a difference between 3D and 2D lol, I have been using Magix for several years, never had this problem, I have used the 3D titles creating different wording / titles several times in several videos and never had a problem, clearly there was or is a problem with this one, I am looking for a solution to either fix this / repair it or remove the bug anyway that I can, I have included a summery of info for what I think you are looking for in regards to my computer info, in your opinion if I remove the existing program from my computer and then purchased the program again - uploading a new program with nothing from the old program attached - would this fix this issue ? Thanks Again

johnebaker wrote on 11/27/2022, 5:46 AM

@browj2

Hi John

. . . . PhotoStory does not do 3D . . . .

This has not been dropped, 3D (Stereo) has been a feature of Photostory Deluxe from as early as Photostory 10 (2011), possibly earlier, and more recently (2016) 360° (VR)

John EB

browj2 wrote on 11/27/2022, 9:09 AM

@johnebaker

Hi John EB,

Thanks for that. I wasn't aware that PhotoStory could do 3D. I was looking for the hamburger menu at the top left of the preview monitor to be able to switch into 3D. The menu is at the bottom right and now I see the Anaglyph option.

For @jeff-newman, I wonder if the problem with the 3D titles is a display device issue. He doesn't have built-in UHD graphics from what I see (i7-9700F). What should his Display settings be?

John CB

jeff-newman wrote on 11/27/2022, 10:25 AM

I really appreciate all the help that you guys have given me so far, but, I really need a solution to this, I purchased the program again thinking that I'll just start fresh, I downloaded the new 2023 Magix deluxe photo story, I even purchased it under my wife's email and my son's name to try to distance any connection, I removed the existing photo story from my computer, once I downloaded the new program and went to get into it to get going, my old videos that I was working on came up as available for me to load, I don't know how this is since this is a brand new program that I downloaded, so I created a new project then it froze on me as well, like I stated in an earlier post I have had magix for several years, and never had this problem, at this point I'm spending money on this thing and it's not working. Please can you help me come up with a solution or any ideas as to what I may do

johnebaker wrote on 11/27/2022, 11:05 AM

@browj2

Hi

. . . . I wonder if the problem with the 3D titles is a display device issue . . . .

That is quite possible, by default PS selected the Intel iGPU, and only the iGPU is used, however manually changing this to my RTX 2060, both GPUs are used.

@jeff-newman

Are the RTX 2070 drivers up to date? The latest version is 526.98 (31.0.15.2698).

I would suggest you look up how to take screen shots, there is a lot of interference in the mobile shots which can make reading them difficult.

Thanks

John EB

jeff-newman wrote on 11/27/2022, 11:48 AM

I use the CC cleaner and according to that all of my drivers are up to date

johnebaker wrote on 11/27/2022, 4:44 PM

@jeff-newman

Hi

Sorry I never trust 3rd party software, only the GPU manufacturers, to tell me the drivers are up to date.

Could you open Device Manager and locate the Display Adapters section and open it. Double click on the RTX 2060 entry to open the Properties dialog.

Click the Driver tab - there you will see the installed driver version.

John EB

jeff-newman wrote on 11/27/2022, 4:55 PM

It is saying the following

driver provider NVIDIA, Driver Date - 11/22/20, driver version 27.21.14.5751, digital signer - Microsoft Windows, hardware compatibility, publisher

It does give me an option to update the driver

jeff-newman wrote on 11/27/2022, 4:57 PM

I clicked on the update driver tab, I haven't done anything yet, but what it is asking me search automatically for drivers or browse my computer for drivers

jeff-newman wrote on 11/27/2022, 9:53 PM

I believe I have fixed the issue, I was able to download an updated NVIDIA driver, the new driver version is 31.0.15.2225, I have started a new video and so far seems to be working l, thanks for your help

johnebaker wrote on 11/28/2022, 6:05 AM

@jeff-newman

Hi

As you may have found out you also cannot trust Windows to update the drivers.

. . . . I was able to download an updated NVIDIA driver, the new driver version is 31.0.15.2225 . . . .

That driver is not the latest, where did you find it?

Assuming this is a PC, and not a Notebook, the latest version here.

John EB

jeff-newman wrote on 11/28/2022, 6:59 AM

This is a PC and I downloaded it from the same place as the link you just sent, the NVIDIA site, I will download the latest version, it seems that was most likely the problem