Photo Story Easy v2 Crashing Each Time I OPen

scabbyian wrote on 5/17/2019, 6:32 AM

Firstly, each time that I open this program I receive a pop-up about upgrading. Despite ticking not to show again it reappears constantly. After closing the pop-up an error message is received and closes the program.

I have sent in an email through the support site requesting help but I don't know if that has been received as I have not had any receipt confirmation. Trying to speak to someone is almost impossible and I don't see why I should pay for this when I have only just bought the software.

Can anyone help. I have Windows 10, a Ryzen5 processor and 16Gb of memory.

The error message is

CrashDump 20190517_105228_v2.0.1.53.dmp successfully written

Error in module "SMPWrapper.DLL" (Load address: 0x70800000) to address 0x708024d7
Exception 0xc0000005 "ACCESS_VIOLATION"

Unknown Thread (ThreadID: 000024f4)
eax=20fbf018 ebx=20fbd014 ecx=00000e3f edx=000000b3
esi=248bdffd edi=046ffa50 ebp=04c5ff1c esp=04c5fea0
eip=708024d7 Flags=00010287

708024cf 00 8b 44 24 14 0f 57 d2
708024d7 > f3 0f 10 16 66 0f 60 d5
708024df 83 c6 03 66 0f 61 d5 66

Main Thread
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000
esi=00000000 edi=00000000 ebp=00000000 esp=00000000
eip=00000000 Flags=00000000

fffffff8 ?? ?? ?? ?? ?? ?? ?? ??
00000000 > ?? ?? ?? ?? ?? ?? ?? ??
00000008 ?? ?? ?? ?? ?? ?? ?? ??

Fotos.exe 04.12.2014 13:27 184cff72

Memory Allocation
Base:  776
PE:  128
Pages:  65.536

PI:  3.125.304
PI_TEMP_DATA: 24.000
SI:  2.469.840
SI_TEMP_DATA: 1.280
FSI:  0

Blocks:  0
Temporary: 0
BE:  0
PLE:  3.530.680
BE Pool:  196
PLE Pool:  0
wHdr/inst: 0
B.cache inproc: 0
B.cache outproc: 76.451.332(28)
B.cache mapped: 25.655.360(2)
V.cache outproc: 0(0)
V.cache mapped: 0(2)
Video:  6.739.320(6.739.320/0)
Bitmap:  0

Video thumbs: 0(0)
SI Display Cache: 0
PLE Display Cache: 0

Buffer: 0
Pointer: 0

Title:  0
Memory GF:  0
Memory GF Zero:  0
Memory GF Zero_Dyn:  0
Memory GF Dyn:  0
Memory TT:  0
Audio Effect:  200
PPE:  0

Video Monitor: 0
malloc/free: 0
DIB: 2.940.608

VP: admin:  84
VP+Trans: privateData:  20
Transitions::  0

Frame Cache: 0
EXIF: 640
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 0
NOWAGGLE: 0
MP3 Reader: 0
JPEG buffer: 0

Private Bytes: 260 MByte

Pentium 4 (AuthenticAMD) MMX SIMD
Microsoft Windows NT 6.2 (Build 9200)
Free Virtual Memory: 4095 MB

Call stack:
Address Frame
708024D7 04C5FF1C SMP_EndResizeDib+737
71951BE3 04C5FF64 vcomp_fork+2A5
71957393 04C5FF80 vcomp_atomic_div_r8+12C
75358494 04C5FF94 BaseThreadInitThunk+24
770941C8 04C5FFDC RtlAreBitsSet+88
77094198 04C5FFEC RtlAreBitsSet+58

----------------------------------------------------------------------
MAGIX Photostory easy 17.05.2019 10:58
----------------------------------------------------------------------
CrashDump 20190517_105845_v2.0.1.53.dmp successfully written

Error in module "SMPWrapper.DLL" (Load address: 0x70800000) to address 0x708024d7
Exception 0xc0000005 "ACCESS_VIOLATION"

Unknown Thread (ThreadID: 00001b50)
eax=23c0c018 ebx=23c0a014 ecx=00000e3f edx=000000b3
esi=2628dffd edi=0492fa50 ebp=189dff1c esp=189dfea0
eip=708024d7 Flags=00010287

708024cf 00 8b 44 24 14 0f 57 d2
708024d7 > f3 0f 10 16 66 0f 60 d5
708024df 83 c6 03 66 0f 61 d5 66

Main Thread
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000
esi=00000000 edi=00000000 ebp=00000000 esp=00000000
eip=00000000 Flags=00000000

fffffff8 ?? ?? ?? ?? ?? ?? ?? ??
00000000 > ?? ?? ?? ?? ?? ?? ?? ??
00000008 ?? ?? ?? ?? ?? ?? ?? ??

Fotos.exe 04.12.2014 13:27 184cff72

Memory Allocation
Base:  776
PE:  128
Pages:  65.536

PI:  3.114.384
PI_TEMP_DATA: 6.000
SI:  2.412.440
SI_TEMP_DATA: 31.040
FSI:  0

Blocks:  0
Temporary: 0
BE:  0
PLE:  3.530.700
BE Pool:  280
PLE Pool:  0
wHdr/inst: 0
B.cache inproc: 0
B.cache outproc: 31.003.280(23)
B.cache mapped: 25.655.360(2)
V.cache outproc: 0(0)
V.cache mapped: 0(2)
Video:  6.739.320(6.739.320/0)
Bitmap:  0

Video thumbs: 0(0)
SI Display Cache: 0
PLE Display Cache: 0

Buffer: 0
Pointer: 0

Title:  0
Memory GF:  0
Memory GF Zero:  0
Memory GF Zero_Dyn:  0
Memory GF Dyn:  0
Memory TT:  0
Audio Effect:  50
PPE:  0

Video Monitor: 0
malloc/free: 0
DIB: 2.940.608

VP: admin:  168
VP+Trans: privateData:  40
Transitions::  0

Frame Cache: 0
EXIF: 45.536
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 0
NOWAGGLE: 0
MP3 Reader: 0
JPEG buffer: 0

Private Bytes: 274 MByte

TLS:  939
MXGUI:  53.207.844
Sum:  97.866.346

Pentium 4 (AuthenticAMD) MMX SIMD
Microsoft Windows NT 6.2 (Build 9200)
Free Virtual Memory: 4095 MB

Call stack:
Address Frame
708024D7 189DFF1C SMP_EndResizeDib+737
71951BE3 189DFF64 vcomp_fork+2A5
71957393 189DFF80 vcomp_atomic_div_r8+12C
75358494 189DFF94 BaseThreadInitThunk+24
770941C8 189DFFDC RtlAreBitsSet+88
77094198 189DFFEC RtlAreBitsSet+58

----------------------------------------------------------------------
MAGIX Photostory easy 17.05.2019 11:23
----------------------------------------------------------------------
CrashDump 20190517_112316_v2.0.1.53.dmp successfully written

Error in module "SMPWrapper.DLL" (Load address: 0x6f490000) to address 0x6f4924d7
Exception 0xc0000005 "ACCESS_VIOLATION"

Unknown Thread (ThreadID: 00002c08)
eax=222d5018 ebx=222d3014 ecx=00000e3f edx=000000b3
esi=21c6dffd edi=0213fa50 ebp=04a1ff1c esp=04a1fea0
eip=6f4924d7 Flags=00010287

6f4924cf 00 8b 44 24 14 0f 57 d2
6f4924d7 > f3 0f 10 16 66 0f 60 d5
6f4924df 83 c6 03 66 0f 61 d5 66

Main Thread
eax=00000000 ebx=00000000 ecx=00000000 edx=00000000
esi=00000000 edi=00000000 ebp=00000000 esp=00000000
eip=00000000 Flags=00000000

fffffff8 ?? ?? ?? ?? ?? ?? ?? ??
00000000 > ?? ?? ?? ?? ?? ?? ?? ??
00000008 ?? ?? ?? ?? ?? ?? ?? ??

Fotos.exe 04.12.2014 13:27 184cff72

Memory Allocation
Base:  776
PE:  128
Pages:  65.536

PI:  3.112.200
PI_TEMP_DATA: 6.000
SI:  2.386.200
SI_TEMP_DATA: 320
FSI:  0

Blocks:  0
Temporary: 0
BE:  0
PLE:  3.530.680
BE Pool:  196
PLE Pool:  0
wHdr/inst: 0
B.cache inproc: 0
B.cache outproc: 75.975.940(25)
B.cache mapped: 25.655.360(2)
V.cache outproc: 0(0)
V.cache mapped: 0(2)
Video:  6.739.320(6.739.320/0)
Bitmap:  0

Video thumbs: 0(0)
SI

Display Cache: 0
PLE Display Cache: 0

Buffer: 0
Pointer: 0

Title:  0
Memory GF:  0
Memory GF Zero:  0
Memory GF Zero_Dyn:  0
Memory GF Dyn:  0
Memory TT:  0
Audio Effect:  50
PPE:  0

Video Monitor: 0
malloc/free: 0
DIB: 2.940.608

VP: admin:  168
VP+Trans: privateData:  40
Transitions::  0

Frame Cache: 0
EXIF: 640
VSW: 0
DVDMAKER: 0
global UI (malloc): 0
global UI (valloc): 0
NOWAGGLE: 0
MP3 Reader: 0
JPEG buffer: 0

Private Bytes: 250 MByte

TLS:  956
MXGUI:  53.207.844
Sum:  97.726.202

Pentium 4 (AuthenticAMD) MMX SIMD
Microsoft Windows NT 6.2 (Build 9200)
Free Virtual Memory: 4095 MB

Call stack:
Address Frame
6F4924D7 04A1FF1C SMP_EndResizeDib+737
6F481BE3 04A1FF64 vcomp_fork+2A5
6F487393 04A1FF80 vcomp_atomic_div_r8+12C
75358494 04A1FF94 BaseThreadInitThunk+24
770941C8 04A1FFDC RtlAreBitsSet+88
77094198 04A1FFEC RtlAreBitsSet+58