PHOTO STORY DELUXE 2019 ERROR MESSAGE

Paul-Jacobi wrote on 6/3/2021, 5:22 PM

Error in module "Qt5CoreMx64Qt57.dll" (Load address: 0x000000006D420000) at address 0x000000006D423600 (Exception 0xc0000005 "ACCESS_VIOLATION")

Comments

johnebaker wrote on 6/4/2021, 2:55 AM

Hi and welcome to the forum.

When posting crash data please do not post the whole crash log/dump - I have edited your post to show the relevant data.

With Photostory not running, locate the following folder:

C:\Users\Username\Documents\MAGIX\Photostory Deluxe\ShopManager_Fotostory_nnnn_Deluxe

where Username = your login name, nnnn is a number.

Delete the entire contents of the folder and then start Photostory again.

HTH

John EB
Forum Moderator