Ordered 3d maker online I got my invoice but, no serial number

Bernard-Allen wrote on 8/26/2022, 3:50 PM

I ordered a 3d maker online, I got an invoice but no serial number. can anyone help?

Thanks for trying. But there is no serial number or no number with a "P" on the invoice. Would the fact that I purchased it from a trial version have something to do with it?

Comments

johnebaker wrote on 8/27/2022, 3:31 AM

@Bernard-Allen

Hi and welcome to the forum.

Your invoice should contain your serial number and a down load link to the program - they are normally near the bottom of the email.

Also check your spam folders in case a second email was sent to you.

HTH

John EB
Forum Moderator

 

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Bernard-Allen wrote on 8/28/2022, 4:45 AM

Thanks for trying. But there is no serial number or no number with a "P" on the invoice. Would the fact that I purchased it from a trial version have something to do with it? Also. it was not in myspam mail or trash.

johnebaker wrote on 8/28/2022, 6:53 AM

@Bernard-Allen

Hi

The method of purchase should not make any difference.

Send and email to infoservice@magix.net they will be able to correct the problem.

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Bernard-Allen wrote on 8/28/2022, 11:06 AM

Thank you very much., That got their attention.

CJS wrote on 8/31/2022, 3:18 PM

I really hope you get your problem resolved. I am having the same problem.

browj2 wrote on 8/31/2022, 9:14 PM

@CJS

Hi,

As John EB indicated, check your spam box. As far as I recall, the email with the invoice and the email with the download link and SN are two different emails. If you can't find the email that you should have received with the SN, contact Magix.

John CB

John C.B.

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CJS wrote on 9/2/2022, 2:53 PM

Unfortunately I haven't gotten any emails. with the SN.... :(😞😞

 

@CJS

Hi,

As John EB indicated, check your spam box. As far as I recall, the email with the invoice and the email with the download link and SN are two different emails. If you can't find the email that you should have received with the SN, contact Magix.

John CB

 

CJS wrote on 9/2/2022, 3:11 PM

It is great to see the board moderators respond quickly. Too bad, the software maker doesn't. It shouldn't be this hard to get the SN emailed to me. I bought the software online for immediate download but they never sent an invoice or SN. All I got is the posting of the purchase on my Paypal...