Opening GoPro MP4-file result in black playback screen

Tinker2022 wrote on 5/23/2022, 8:59 AM

I can see the MP4 movie from GoPro running without problem on my Windowsbox, but opening it in Magix Video Easy does not enable viewing. It is visible at the bottom together with a photo, photo shows correct, but the movie blocks and also freeze the program.

Tried different conversions of file MP4 and MPEG. But only "black" screen. Any suggestions?

Version 7.0.1.145.

Comments

johnebaker wrote on 5/23/2022, 10:30 AM

@Tinker2022

We need more information:

Computer specification and program version, see this topic for what is required and please quote processor and graphics card make/model in full, and also what monitor/screen resolution(s) your are working with.

I would suggest you put this information in your profile signature so we do not have to keep asking for it.
Are the graphics card drivers up to date?
A screen shot of the Program settings, Playback tab would help.
A Mediainfo analysis of one of the GoPro clips would help - download and install MediaInfo from here and analyse one of the clips and post the results, see this tutorial on how to setup MediaInfo and analyse a video clip for all the data required.

John EB
Forum Moderator

Tinker2022 wrote on 5/24/2022, 4:52 AM

Thanks for coming back .. here is some of the response:

See the Profile Signature for hardware configuration.

All drivers are up to date.

Not sure what to show from Program Settings. Just refer to the graphic card. Playback Tab just showing the 15 seconds file. As mentioned earlier I can load photos and see them.

Log of GoPro video file:

General
Complete name : D:\OneDrive\Pictures\GoPro\2018-02-18\HERO5 Black 1\GOPR0035.MP4
Format : MPEG-4
Format profile : Base Media / Version 1
Codec ID : mp41 (mp41)
File size : 57.3 MiB
Duration : 15 s 957 ms
Overall bit rate mode : Variable
Overall bit rate : 30.1 Mb/s
Encoded date : UTC 2018-02-18 12:08:33
Tagged date : UTC 2018-02-18 12:08:33
AMBA : x

Video
ID : 1
Format : AVC
Format/Info : Advanced Video Codec
Format profile : High@L4.2
Format settings : CABAC / 1 Ref Frames
Format settings, CABAC : Yes
Format settings, Reference frames : 1 frame
Format settings, GOP : M=1, N=30
Codec ID : avc1
Codec ID/Info : Advanced Video Coding
Duration : 15 s 949 ms
Bit rate mode : Variable
Bit rate : 30.0 Mb/s
Width : 1 920 pixels
Height : 1 080 pixels
Display aspect ratio : 16:9
Frame rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Color space : YUV
Chroma subsampling : 4:2:0
Bit depth : 8 bits
Scan type : Progressive
Bits/(Pixel*Frame) : 0.241
Stream size : 56.9 MiB (99%)
Title : GoPro AVC
Language : English
Encoded date : UTC 2018-02-18 12:08:33
Tagged date : UTC 2018-02-18 12:08:33
Color range : Limited
colour_range_Original : Full
Color primaries : BT.709
Transfer characteristics : BT.709
Matrix coefficients : BT.709
Codec configuration box : avcC

Audio
ID : 2
Format : AAC LC
Format/Info : Advanced Audio Codec Low Complexity
Codec ID : mp4a-40-2
Duration : 15 s 957 ms
Bit rate mode : Constant
Bit rate : 128 kb/s
Channel(s) : 2 channels
Channel layout : L R
Sampling rate : 48.0 kHz
Frame rate : 46.875 FPS (1024 SPF)
Compression mode : Lossy
Stream size : 250 KiB (0%)
Title : GoPro AAC
Language : English
Encoded date : UTC 2018-02-18 12:08:33
Tagged date : UTC 2018-02-18 12:08:33

Other #1
ID : 3
Type : Time code
Format : QuickTime TC
Duration : 15 s 949 ms
Bit rate mode : Constant
Frame rate : 59.940 (60000/1001) FPS
Time code of first frame : 12:20:10:47
Time code of last frame : 12:20:26:44
Time code, striped : Yes
Title : GoPro TCD
Language : English
Encoded date : UTC 2018-02-18 12:08:33
Tagged date : UTC 2018-02-18 12:08:33

Other #2
Type : meta
Duration : 15 s 15 ms
Bit rate mode : Variable

Other #3
Type : meta
Bit rate mode : Variable
mdhd_Duration : 15949

Look forward to hear good news.

CubeAce wrote on 5/24/2022, 7:41 AM

@Tinker2022

Hi.

You appear not to have updated your Windows build for some time and it needs to be updated.

The program may still not work with your nvidia card as official support for updated drivers ended in 2021 but there have been security patches for the drivers that may help here.

I can see no problem with the video file so it should be either a windows update problem or a driver problem as far as I can tell but I'm not familiar with Video Easy.

Ray.

johnebaker wrote on 5/25/2022, 11:22 AM

@Tinker2022

. . . . Version 7.0.1.145. . . . .

What is the full name of the program?

. . . . Not sure what to show from Program Settings. Just refer to the graphic card. . . . .

This setting is the one we are looking for:

If it is set to the K2000 graphics card, change it to Compatibility mode.

If this works and the program is Video Easy 7 HD then playback may be jerky with the GoPro video and exporting may be slow due to the lack of an Intel integrated GPU (graphics chip), the Nvidia Quadro K2000 cannot be used for hardware acceleration.

HTH

John EB