Online Catalog says I have to purchase full version...

Kevin-Thyfault wrote on 12/19/2020, 8:12 AM

I have Designer Pro 365 and currently I am using Version 17.1 which I purchased off the Xara page online. I used the license code that I received in the email and even verified it the registered products in my Magix account (since I'm in the U.S.) but still, whenever I go to download most anything from the Online Catalog it says that I have to "BUY" the content, or that I would get it included with the 'full version'.

What do I need to do to resolve this?

 

Comments

emmrecs wrote on 12/19/2020, 8:54 AM

@Kevin-Thyfault

Welcome to the Magix user to user forums, so not a contact for any Magix staff.

Unless another user who has Designer Pro 365 sees your post and can offer any advice, I can only suggest you email infoservice@magix.net and ask why you are seeing this message and how you may obtain the items you want.

HTH

Jeff
Forum Moderator

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 12/19/2020, 11:14 AM

@Kevin-Thyfault

Hi

Have you maintained your Update Service/Subscription for Designer Pro - if not when it expired access to the Online Catalog is not available.

The program continues to work and you can edit existing web sites, however you cannot add new features/widgets from the Online Catalog.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

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