Online Catalog says I have to purchase full version...

Kevin-Thyfault wrote on 12/19/2020, 8:12 AM

I have Designer Pro 365 and currently I am using Version 17.1 which I purchased off the Xara page online. I used the license code that I received in the email and even verified it the registered products in my Magix account (since I'm in the U.S.) but still, whenever I go to download most anything from the Online Catalog it says that I have to "BUY" the content, or that I would get it included with the 'full version'.

What do I need to do to resolve this?

 

Comments

emmrecs wrote on 12/19/2020, 8:54 AM

@Kevin-Thyfault

Welcome to the Magix user to user forums, so not a contact for any Magix staff.

Unless another user who has Designer Pro 365 sees your post and can offer any advice, I can only suggest you email infoservice@magix.net and ask why you are seeing this message and how you may obtain the items you want.

HTH

Jeff
Forum Moderator

Win 11 Pro 64 bit, Intel i7 14700, 32 GB RAM, NVidia RTX 4060 and Intel UHD770 Graphics, Audient EVO 16 audio interface, VPX, MEP, Music Maker, Vegas Pro, PhotoStory Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 12/19/2020, 11:14 AM

@Kevin-Thyfault

Hi

Have you maintained your Update Service/Subscription for Designer Pro - if not when it expired access to the Online Catalog is not available.

The program continues to work and you can edit existing web sites, however you cannot add new features/widgets from the Online Catalog.

John EB
Forum Moderator

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 24H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.