No Sound in!

Ulf wrote on 1/1/2021, 12:40 PM

After several attempts i managed to install MAGIX Video easy Video Saver 8th Edition and the video to USB converter K0065. When connected to my old VHS (Scart) i manage to get the picture in to the program, but not the sound. 5 year old computer, Windows 10

Comments

Ulf wrote on 1/11/2021, 5:28 AM

Updated to another computer Win 7, downloaded from Magix homepage instead of unsing the DVD. Same result - Video works well but the soundbars is not moving.

johnebaker wrote on 1/11/2021, 6:54 AM

@Ulf

In Windows 10 Settings, Privacy ensure that the Camera and Microphone access permissions for Desktop apps are on.

HTH

John EB
Forum Moderator

Ulf wrote on 1/11/2021, 11:41 AM

Thanks John EB, but thay are on. Now i have it installed on a windows 7 computer, and same problem. Think there could be a hardware problem with the attached USB converter?

johnebaker wrote on 1/11/2021, 12:05 PM

. . . . Think there could be a hardware problem with the attached USB converter . . . .

That is quite possible, do you have another one (make not relevant except for Pinnacle) that you could test with?

John EB

Ulf wrote on 1/12/2021, 12:28 PM

No, don’t have another. The one I got was included in the VHS saver pack from Magix. Maybe just return the whole pack to the store and invest in a used VHS player instead...

Ulf wrote on 2/18/2021, 8:56 AM

Update; Returned the VHS saver pack to the shop (claes olson) and got a new Video Saver pack without discussion. With the new hardware (USB converter & cabels) attached, i finally got this to work.

johnebaker wrote on 2/18/2021, 10:42 AM

@Ulf

Thanks for the feedback - pleased to hear they replaced the software and capture device and you are now up and running.

John EB
Forum Moderator