Hi

Are you trying to open/manage RAW files or any other none supported formats (see below)?

The following formats are supported in Photo Manager:

• Images:- BMP, JPG, Kodak Photo CD and TIF image files
   
• Video:- AVI, MPEG, MOV, MXV and WMV (HD)
   
• Audio:- MP3, OGG, WAV, CD
   

Please read this topic before posting and include the following information:

1. Computer specification - processor make/model, graphics card or chipset, RAM,  hard drive configuration, sizes and free space?
    
2. Windows version and is it up to date?  Press and hold down the Windows key and the R key - in the dialog that opens type in winver and press enter.
    
3. Software full name and version number - as found under Help, About . . .
    
4. Format and resolution of the images, video or the format of audio.

HTH

John EB