Comments

emmrecs wrote on 6/16/2017, 3:15 AM

Hi, welcome to the Magix forums.

First, please read this thread https://www.magix.info/uk/forum/please-do-the-following-before-posting-your-question--621831/ and give us ALL the information requested there.

At the moment we don't even know which program you are using!

Jeff

Win 10 Pro 64 bit, Intel i7 Quad Core 6700K @ 4GHz, 32 GB RAM, NVidia GTX 1660TI and Intel HD530 Graphics, MOTU 8-Pre f/w audio interface, VPX, MEP, Music Maker, PhotoStory Deluxe, Photo Manager Deluxe, Xara 3D Maker 7, Samplitude Pro X7 Suite, Reaper, Adobe Audition 3, CS6 and CC, 2 x Canon HG10 cameras, 1 x Canon EOS 600D, Akaso EK7000 Pro Action Cam

johnebaker wrote on 6/16/2017, 3:15 AM

Hi

Please read this post and then come back with the following:

  1. Program full name and version as found under Help, About . . . .
     
  2. Computer specification include processor make/model, quantity of RAM, Graphics cards used if any, Windows version.
     
  3. More details of what caused the eror eg the steps you were taking
     
  4. Any other information which you think may be relevant

John EB

VPX 16, Movie Studio 2025, and earlier versions 2015 and 2016, Music Maker Premium 2024.

PC - running Windows 11 23H2 Professional on Intel i7-8700K 3.2 GHz, 16GB RAM, RTX 2060 6GB 192-bit GDDR6, 1 x 1Tb Sabrent NVME SSD (OS and programs), 2 x 4TB (Data) internal HDD + 1TB internal SSD (Work disc), + 6 ext backup HDDs.

Laptop - Lenovo Legion 5i Phantom - running Windows 11 23H2 on Intel Core i7-10750H, 16GB DDR4-SDRAM, 512GB SSD, 43.9 cm screen Full HD 1920 x 1080, Intel UHD 630 iGPU and NVIDIA GeForce RTX 2060 (6GB GDDR6)

Sony FDR-AX53e Video camera, DJI Osmo Action 3 and Sony HDR-AS30V Sports cams.

Minomi wrote on 6/19/2017, 6:33 AM

Hello thank you for answering me .

Here what I can try to add :

1) Magix video deluxe premium
 

2) Computer spec : Windows 10 home, Processor Intel (R) Core(TM) Duo CPU E8500 @ 3.16 GHZ 3.17 GHZ, RAM 8GB Systeme 64 bit.

3) The errors I get now :


I think that is all the informations. Thanks.